- Tenerife Holidays
- Puerto de la Cruz
- Alua Tenerife Hotel
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Alua Tenerife Hotel
Spain, Europe
Puerto de la Cruz
This complex is located in a quiet area in Puerto de la Cruz. Guests have a choice of 421 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided to guests. Guests can get more information about excursions at the tour desk. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the parking lot (for a fee). Further services and facilities include a car rental service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle rental service gives guests the opportunity to explore the surrounding area independently. 2 conference rooms are available for lectures, presentations and meetings. Rooms are equipped with air conditioning. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi are provided as well. Bathrooms are equipped with a bidet and include a hairdryer. For extra comfort in the bathrooms, guests are offered background music. Guests can also reserve wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and smoking rooms.
Facilities
- Entertainment programme for children
- Entertainment programme for adults
- Kids’ club
- Children playground
- Parasols
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Indoor heated pool
- Indoor freshwater pool
- Please note some facilities may incur an additional fee
Room Types
The Local Area
The Gran Hotel Turquesa Playa is ideally situated with views over the pool, sea and mountains behind, just 150 metres from the Playa Jardin Beach in Puerto de la Cruz.
Tripadvisor Reviews
3.5 Very Good3,050 reviews
Excellent
32%
Very Good
31%
Average
20%
Poor
10%
Terrible
8%
Location
Cleanliness
Service
Value
Lovely clean hotel you get what you pay for
We visited for 10 nights, hotel itself is really lovely, on checking in we got a glass of champagne and all reception staff during our day was very nice.
The room was really clean spacious and comfy, there is also a free safe in the wardrobe so people putting about things being stolen just use the safe. There is also a hair dryer as it don’t say on the read up.
Pool area was really nice kept clean they had just had more sun beds when we was leaving ready for the peak season. The smoking/vaping area is not big enough for the size of the hotel and you can’t vape outside it.
The entertainment team work tirelessly and never stop so if you have kids it’s great for them I will however say it’s mainly aimed for French and Spanish guests. Food- we found the food ok lunch time was better than dinner always an option of fish pork or chicken, breakfast was the best but you can’t take any food or coffee out the restaurant and the bar for coffee don’t open untill 11 for AI. While there we visited Loro parque it was amazing and only a 10-15 min walk out of the hote to the left. We also visited town about 20 mins walk to the right of the hotel and found the lovely salt pools which we visited twice €7 for the day. All in all would visit again but on a self catering basis.
Worth it if you get a bargain price.
Hotel is cheap and well located. Very clean. External refurb badly needed. Pool area and noise is a big minus. Bored and indifferent staff generally, with several exceptions.
Lovely hotel but beware of room 1003! Food palatable but never more than lukewarm
Generally a lovely hotel but room 1003 was in bowels of hotel and despite being a lovely room left me feeling vulnerable as accesses via filthy Service lift and deserted corridors. Reception changed room for me without issue.
Very clean, pool area very nice but sunloungers can be difficult to obtain as they are claimed early. Entertainment is geared towards the French but I didn’t mind as was more for kids.
Food was ok always something to eat but a little repetitive and never better than lukewarm
Staff lovely if shown respect and seem to appreciate an attempt (if feeble) at Spanish!
I would definitely return as was overall a lovely holiday. They could do with improving the food temperature though.
Review by herefroggyfroggy Bury, United Kingdom
No very friendly
Unless you are either Spanish or French do not bother coming to this hotel. We traveled with TUI all inclusive as a family of 4 unfortunately the English seem to be pretty much ignored by entertainment staff. As for the all inclusive side once you have entered a restaurant once you cannot re enter even for a drink. I requested a paper cup to take some ice cream out to my son and was point blank not allowed although he had not eaten that day. Food is repetitive and queues are silly, people pushing in all the time. Definitely the worst all inclusive we have stayed in.
Amazing Alua
Our stay at the Alua Hotel was lovely. The hotel was very clean, food choice and quality of food was of a high standard and all staff were very helpful.
