- Tenerife Holidays
- Playa de Las Americas
- Mediterranean Palace
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Mediterranean Palace
Spain, Europe
Playa de Las Americas
This hotel is located Playa de las Américas, Spain. Sitting next to a golden sand and crystal water beach. It has a good location being only 15 kilometres distance from the Tenerife Sur airport. Nearby attractions as commercial centres, Golf clubs or aquatic parks are alternatives of entertainment for travellers.
This magnificent hotel is ideal for family vacation as it offers a vast number of activities to join when stay in. A nice large pool as well as a childrens pool, where guests can either take a dip to cool off or lounge around whilst soaking up the warm sun on the surrounding sunbeds. The hotel also features an on-site gym and spa centre offering treatments at a fee for a sense of relaxation. Mediterranean Palace offers a range of dining options including a buffet restaurant, pool bar and sports bar.
Your room at Mediterranean Palace:
Comfortable, spacious and ait-conditioned rooms with lovely views will charm all visitors when stay. All guestrooms are equipped with a TV, hair dryer, telephone, fridge rental and safe at no extra cost, 24 h room service and free WiFi during your stay.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good4,648 reviews
Excellent
35%
Very Good
33%
Average
19%
Poor
7%
Terrible
5%
Location
Cleanliness
Service
Value
S M
We are currently staying at Mediterranean Palace Hotel in Tenerife, and so far we have had a very positive experience.
The hotel is very clean, beautiful, and offers excellent facilities. Its location is fantastic, with easy access to the beach and other nearby amenities. The quality and variety of the food have been excellent, and we are very satisfied with the service and the professionalism of the staff.
We would especially like to thank Martina. She has been incredibly kind, professional, and helpful. Her guidance and friendly attitude have made our stay even more enjoyable.
I would also like to mention an incident that occurred during our stay, as it demonstrated the hotel’s excellent sense of responsibility and care for its guests. While playing volleyball, my wife was accidentally injured and suffered a nose injury that caused bleeding. The hotel staff responded immediately and professionally. First aid was provided without delay, and her condition was carefully checked.
We were truly impressed by the level of care and concern shown by the staff. Martina personally came to speak with my wife and made sure she was feeling better. The hotel team continued to check on her wellbeing and did everything possible to ensure that she was comfortable and safe. We would like to sincerely thank Martina and the entire team for their support and professionalism.
The only thing that disappointed us was the swimming pool policy. We are a group of eight people enjoying our holiday together, and we purchased inflatable swim rings to use in the pool. However, we were informed that they are not permitted. Ball games are also not allowed in the pool area. We understand the reason for prohibiting ball games, as they may disturb other guests, but we were surprised by the restriction on inflatable swim rings.
Over the years, we have stayed in many hotels in different countries, ranging from family-friendly resorts to luxury five-star properties. Despite our extensive travel experience, we have never encountered a restriction on the use of inflatable swim rings in a hotel swimming pool. For this reason, we found this policy surprising and somewhat disappointing. Having invested a significant amount of money in this holiday, we had hoped to enjoy the pool facilities more fully and create wonderful memories with our family and friends.
I have tried to write this review in a fair and honest way, highlighting both the positive and negative aspects of our experience. My intention is not simply to criticize but to provide useful information for future guests so they can make a fully informed decision.
In my opinion, the restriction on inflatable swim rings is one of the few negative aspects of this hotel, and I believe future guests should be aware of it before booking. This allows everyone to decide for themselves whether this policy is important to them.
Despite this issue, we are very happy with our stay so far and truly appreciate the hard work of all the hotel staff. We hope that management may consider reviewing this policy in the future. Overall, we would recommend this hotel to others and would like to thank the entire team for their hospitality, excellent service, great food, cleanliness, and outstanding sense of responsibility toward their guests.S Mirabedini
Review by Aref M Bristol, United Kingdom
Excellent stay
We've just returned from our fifth stay at the Mediterranean Palace, and once again it was absolutely fantastic. We keep coming back because it's such a wonderful hotel. The location is unbeatable, with direct access to the beach and everything you need close by. The hotel is always spotlessly clean and well maintaine. Every member of staff is warm, friendly, and incredibly helpful, making you feel welcome from the moment you arrive. The pool area is beautiful, and the facilities for children are excellent, making it the perfect destination for families. We'd especially like to mention Keilly Gomez. We've known Keilly from when she worked in the restaurant, and now she's in the hotel shop. She is such a genuinely kind, friendly, and caring person. She always takes the time to chat with us and is absolutely fantastic with our children, who adore her. Seeing Keilly has become one of the highlights of every holiday. She's a real credit to the Mediterranean Palace and helps make every stay even more special. Thank you to everyone at the Mediterranean Palace for another amazing holiday. We can't wait to return for our sixth visit!
Fantastic hotel
The location is perfect, opposite the safari centre where there’s loads of bars and restaurants. At the back is the beach. The hotel itself is clean, friendly staff and modern rooms. Not the biggest of rooms, but it’s a base for us. We stayed on 4th floor overlooking the pool. The pool is lovely, plenty of sunbeds but pretty much all taken by 10am, so get there early. We went B&B and there was plenty of options, get there before 9am or expect queues, so earlier the better. The entertainment is great for kids, but we are a mature couple so we went out in the evenings, and came back for a last drink. Overall, I’d definitely recommend this hotel, especially for families. Also highly reccomend the history music show next door by hard rock, if you stay at a mere nostrum hotel you get 20% off. It’s the best show I’ve ever seen. Well worth it for all ages.
Review by sharonhS2540RG Trowbridge, United Kingdom
Amazing staff/ Appalling behavior from some guests
I’m currently staying at the Mediterranean Palace and witnessed something this morning that I just can’t shake off. Around 7:50 AM, a hotel manager came down to the pool area to politely remind a group of people that reserving sunbeds and using the pool before 9:00 AM isn't allowed. The way these guests—all British—treated her was absolutely miserable. It was embarrassing to watch. They showed zero manners and a complete lack of respect toward a member of staff who was nothing but polite, professional, and well-mannered. Hats off to her for keeping her cool, but those guests should be ashamed of themselves.
Review by LilibithH Perth, United Kingdom
Average Stay – Great Location but Didn't Meet Expectations
This was our second visit to Tenerife, and we chose the Mediterranean Palace because of its excellent location to restaurants and shops and the positive recent reviews. We were a family of 8 and unfortunately, our experience didn't live up to the expectations we had.
The biggest disappointment was the cleanliness. The pool area was often dirty, with plasters, hair and cigarette butts left around. The cleaning was only done in some areas but the deck chairs were never moved and cleaned underneath!
Our room also wasn't cleaned properly throughout our stay. The beds were made and towels changed daily, but the floors and other areas were not cleaned well and often remained dirty. The sink area and shower was also not cleaned well that I had to end up doing it myself!
Breakfast was average with a reasonable selection, but nothing stood out. No standard breakfast items like peanut butter, hash browns, an omelette counter etc. Most of the fruits like peaches, pineapple and mandarins were all tinned fruits and there was hardly anything fresh. We also found it frustrating that there was nowhere to refill drinking water during the day, with water only available at breakfast. I feel like water is a basic need and there should be a filtered water machine available for guests.
The children's evening entertainment was disappointing and didn't keep the kids engaged. It also seemed like a missed opportunity to continue the usual evening entertainment during the World Cup, as hardly anyone was watching it.
Overall, the location is fantastic and was the main reason we booked this hotel. However, the cleanliness, average food and disappointing entertainment meant it didn't live up to the positive reviews we'd read. We probably wouldn’t come back.
