Cleopatra Palace Hotel

Ill start with the positive's- Location Breakfast View from room Part solution offered, some somewhat cared to a issue flagged in negatives. (a deep clean was done daily and another room offered)

Negatives- Cockroach found in room (offered to change room but sister hotels in area, requested to be change to there and request denied) Staff don't really care, as mentioned in the above I flagged my partner was pregnant and there wasn't any further thought given. Staff member Oliver with comments like "Cockroaches are common here" and comparing snakes in Africa's so we should just be ok with cockroaches in the room ? Madness. Customers relation manager was nice but again, towed the company line. Email sent to group management not replied to. There was rain on September 26 and there was a large number of leaks in the lobby and break fast area/

the strange thing is, I enjoyed the hotel but holy god do you need to up your customer service.

5th or 6th time here. Dated. Rooms are mediocre. Swollen water damaged doors that won't close, same old furniture for the past decade+, Aircon noisy as bearings are worn out. Front door card entry temperamental. Noise - suffering Fk the noise! Ocean view is nice for the couple of hours you sit and look at it, but - the patio doors don't keep noise out. Any night time drinkers with a speaker on the beach - you hear. Disabled buggie reverse beeps, and alarms - you hear. Coaches dropping off at all hours of the morning - you hear. And the beach buggy, tractor noise at 0630 every morning, along with the beach bed fiddler - you hear! Sleep deprivation is a thing with an ocean view that you paid more for! The place is dated, other than new beds nothing has changed. The main foyer chandeliers are filthy, with bulbs that don't work. The bathrooms are sweatboxes, with rusty baths, small shower areas, and chipped sinks. Hairdryer on its last legs and wiring dodgy. Sound between rooms - you can hear farts, it's that poor. I'd forgotten all of that as it's been several years since the last visit - I wish I'd remembered as I'd have booked elsewhere! Breakfast selections have dropped standards drastically to the point I didn't bother for half the stay - fish options barely exist - and by barely, I mean almost never. As it's been bought by another hotel investment group, the lower standards are possibly down to that - grabbing cash for future revamp investment. Use of the Med next door is now charged. The staff are great as they always have been, they're the asset that the Cleopatra needs to keep, but the place is so 1990s, without revamp it's overpriced for what it is. A tad fur coat, no knickers! Those crowing about how good the Cleopatra is must never have stayed in a true 4 or 5 star. If you want a good sleep, take beach block or close to it and pool view, or go to the Med next door for a far nicer room at a lower price. I might be back when it's revamped, but it'll be a hard sell given the money I feel I wasted this time.

Had a wonderful week at the Cleopatra Palace, we had a double room with an amazing sea view. I would definitely recommend this Hotel to anyone. Staff go above and beyond to cater for your needs . It’s situated perfectly on the Golden mile, shops and restaurants galore to the back and a beautiful golden beach a few yards from the main entrance. As it says above the door “Heaven on earth “. Hope to be back soon!