Guayarmina Princess

Our second visit and just as fantastic as the first time we staye. The staff are so friendly and nothing is to much trouble and there is something for everyone in the restaurants. Cant wait to come back again

I booked 5 rooms for 2 people in each room all inclusive, when we arrived the reception area looked impressive and that is where all the good experiences finished.  When we checked in I explained that one of my party could not arrive with us but he is going to try and turn up in a few days time. I was told no problem when he turned up they charged me an additional 350 to join my daughter in the room that I had already paid for.  We were give our wristband key fobs and told our rooms were on the 8th floor.  No details of times for dinner, breakfast etc and no offer of any help with the luggage.  When we went to the rooms they were functional and very basic.  There were issues with the shower in one room and the sink in another room I reported this twice but nothing was done about it for the entire stay.  We all met to go for food and the buffet (the only inclusive restaurant except for the grill that you could use once)  was at best transport cafe standards.  My son walked into the same buffet area with his grandmother and a so called manager Ricardo started shouting at my son to do his shirt up after watching numerous others walking in the cafe in the same manner very ignorant.  When we went to the Grill he was the manager there also and when I asked him about the steaks, he did not know what he was talking about very abrupt with myself and my family smirking as he was talking shocking behaviour, I told him not to speak to my family again for the rest of the stay and he shrugged his shoulders smirked and walked away.  I reported him to reception but nothing was done.  I raised my complaint with customer services and asked her for her reply either in a letter or by email but she refused.  Other guests were partying next door until 04:30 in the morning this was told to the customer service but nothing was done.  For the rest of the stay we ate out as the food was so bad, the entertainment was varied but was not very good but they did try.  I went to get a drink at 22:50 and was served, my son went to get a drink at 23:00 but was refused however other people were served after him.  From this time onwards we just slept at the hotel and did not use the facilities as they were so poor.  The management of this hotel need to either be changed or re trained as they should be ashamed of themselves.  This hotel is 2/3 star hotel at best with poor restaurants and even worse management.  Not worth going all inclusive. I would put pictures up but the internet is so slow they will not upload.

We had the best time staying at this hotel! It’s located just above the promenade and had a lift which takes you straight down. All staff are incredible they were so helpful and all so friendly, good banter! The hotel rooms were cleaned daily to an amazing standard! The food was amazing, myself and my partner didn’t have a single day where we thought the variety wasn’t good. We stayed on the ninth floor (not platinum) and we thought it was well worth the money, we were heartbroken to leave. If you have the chance to stay here we highly recommend! Worth the money totally!