- Majorca Holidays
- Santa Ponsa
- H10 Casa del Mar
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H10 Casa del Mar
Spain, Europe
Santa Ponsa
This hotel enjoys a strategic location approximately 300 m from the centre of Santa Ponsa and within walking distance from the beach this allows their guests to experience internal and external activities. It is 21.6 km away from Palma de Mallorca airport 25 min. by taxi ride. Santa Ponsa beach is a popular white sand beach a few steps away ideal for families who wants to experience the sea within hotel range. Near bars, pubs and local restaurants are other options to visit. Guests seeking for water activities can stop by the Yacht club of Santa Ponsa or the Western Aquatic Park and Aqualand Park. Show places are near as an alternative of entertainment, a golf course and a casino. This hotel presents a modern an elegant structure from the very first impression and reconfirms in the inside. Its outstanding infinity pool in front of the beach allures all the guests to enjoy it. Restaurant and snack bars are available in the hotel. If guests desire to take time to take care of their body and relax, using the hotel gym and spa zone will do wonders for them or they can have fun by enjoying nightlife at the mini disco. This family hotel also offers kids entertainment as the playground and bicycle rental. Showtime for all family is also a nice option to enjoy.
Facilities
- Wheelchair-accessible
- Car park*
- Garage*
- 24-hour reception
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Car hire*
- Transfer service*
- Airport Shuttle*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good1,479 reviews
Excellent
52%
Very Good
23%
Average
12%
Poor
6%
Terrible
6%
Location
Cleanliness
Service
Value
Beware! Double-Dealing Management, Unauthorized Charges & Zero Empathy.
We never actually got to stay here, so we can’t review the rooms. But the customer service and management here are absolutely terrible and dishonest. If anything goes wrong with your trip, do not expect them to help you. Here is what happened:
- They promised a free cancellation:
On June 5th, I had a sudden medical emergency in China and had to be hospitalized. My husband called the hotel immediately. The staff was nice on the phone and promised us a free cancellation for our stay between June 8 to 12. Right after, Booking.com sent us a confirmation showing a €0 cancellation fee (see photo attached). 2. They secretly charged us anyway: A month later, I checked my credit card and realized we were still charged 50% of the cost (€531)—and they charged us on June 5th, the exact same day they told us it was free! 3. Then, they changed their story: When I emailed them to ask what happened, they suddenly claimed, "We don't accept phone cancellations", which they never mentioned on our calls. Even after I sent them screenshots of their own approved €0 cancellation receipt from Booking.com, they continued to play dumb. They claimed they never received a request from Booking.com. This makes absolutely no sense. Since when can Booking.com issue a free cancellation invoice on behalf of a hotel without the hotel's authorization? 4. Zero empathy: I was literally in the hospital and our dream trip to Spain was ruined. I have all my official medical records ready and translated to prove the emergency. But during our 3 days of emailing, they didn't care at all. They never asked for the documents or tried to help. They just kept making excuses to keep our money.
Booking.com support looked into our case, saw that the hotel had already approved the free cancellation for sure. We will talk with Booking further regarding the refund.
This hotel is extremely dishonest and completely lacks empathy. If they can go back on their own WRITTEN €0 confirmation, they will scam you on other things too. Save yourself the headache and book somewhere else!
Perfect hotel
Stayed here for a week in June. Location is perfect, beach is on front door step, McDonald’s and a shop next door, 5 min walk to strip. Atmosphere is so relaxed and feels very comforting and safe but also very exciting. Rooms were very clean and cleaned daily, beds comfortable although toilet wasn’t fully clean when arrived Good value you get what you pay for however drinks are very expensive but they are amazing Noise level was perfect.. not to loud not too quiet Reception staff are very kind and helpful and very welcoming, the free glasses of prosecco on arrival were definitely a highlight Overall we LOVED this hotel. Will 100% be returning to get a sea view room
Holiday
Best staff what ever I wish! Rooms clean, reception help everything what you need.
Disappointed
Booked in Aug 25 for our trip in July 26, at the time the reviews were great. If I’d have seen the recent reviews I wouldn’t have booked this hotel. Lots of groups of young lads, lots of noise throughout the night, we asked to be moved as them seen to all congregate on our floor, only be told we would need to pay, the reception staff didn’t seem to care about our safety, 4 females, security assured we’re safe, we didn’t feel very safe. It felt the hotel should have been in Magaluf.
The staff in the restaurant were great, being gluten free, they were very helpful at breakfast. The hotel is a nice hotel, how the above was dealt with was very disappointing and in our option has put us off booking another H10 hotel.
Amazing
Pool was amazing, had so much fun and listened to my favourite song DNA 👏👏👏
