- Majorca Holidays
- Playa de Palma
- Hipotels Gran Playa de Palma
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Hipotels Gran Playa de Palma
Spain, Europe
Playa de Palma
The Hipotels Gran Playa de Palma is a spectacular 4-star hotel located in the town of Playa de Palma in Majorca, just 200 meters from the beach. The hotel has 368 rooms and provides an endless array of excellent quality services that will guarantee the success of your holidays.
Facilities
- Spa treatments
- Massage*
- Sauna*
- TV lounge
- Entertainment programme for children
- Entertainment programme for adults
- Children playground
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent1,817 reviews
Excellent
74%
Very Good
18%
Average
5%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
No Compassion for Guests with Medical Conditions
I stayed at this hotel with a friend for one week. Unfortunately, just before our arrival, I had a serious accident that left me unable to walk properly. My doctor advised me to avoid long walks, get plenty of rest, and not wear long trousers so my wounds could heal properly.
For dinner, I was dressed appropriately except for wearing long trousers, which I was medically unable to wear. When I tried to enter the restaurant, I was refused entry and directed to reception to ask if an exception could be made.
At reception, I explained my situation and the medical reasons why I could not comply with the dress code. I was simply told that no exceptions were possible. Instead, I was advised to walk outside every evening to find another restaurant.
Because of this, we had to walk a long distance to find a suitable place to eat. This put unnecessary strain on my injuries and caused my pain to increase significantly that night.
I tried to explain the situation again, but I did not feel that anyone took my concerns seriously. I asked whether guests with disabilities or mobility impairments would be treated the same way. The manager confirmed that the rules would apply to everyone. I found this response disappointing and lacking any empathy.
What made the situation even more frustrating was seeing other guests whose clothing also did not appear to fully meet the stated dress code, yet they were allowed into the restaurant.
The only solution offered to me was to have dinner delivered to my room every evening. After paying a considerable amount to stay at this hotel, I did not expect to spend my holiday eating alone in my room because of a temporary medical condition.
I understand that hotels have dress codes, and I normally have no issue respecting them. However, I believe that a reasonable exception should have been made for a guest recovering from a serious accident, especially when the circumstances were clearly explained.
What disappointed me most was not the dress code itself, but the complete lack of understanding, flexibility, and professionalism shown in handling the situation. I expected much better customer service from a hotel of this standard.
Aqua arobics staff
The staff where very friendly ,( Anna, Sam and Paula) had a great time doing their aqua aerobics
Lovely family holiday
This is a very lovely hotel with wonderful facilities, two beautiful outside swimming pools and wonderful surroundings. The chair beds around the pool are loved and the amenities are second to none. The hotel is brand new and everything is spotless. The staff are polite and professional which always helps and the place is immaculately kept.
Review by Dazz P London, United Kingdom
Exceptional from start to finish
We stayed at Hipotels Gran Playa de Palma for 1 week in June. The hotel and staff were exceptional from checking in to checking out. Firstly, the room was modern, spacious, well equipped and cleaned daily. The pool area was clean, and it was easy to get a sun bed at any point of the day! We enjoyed the fact that there were two separate pools and pool towels were provided. We ate at the breakfast buffet and the pool bar both of which had a variety of options, and the food was tasty. We had a late flight but check out was made easier by having the luggage room and we were able to get ready in the spa, which had fantastic facilities. Overall, we enjoyed our stay and hope to come back next year!
A tranquil hotel in a busy area
We had a weeks vacation in this hotel over the last week of May. It was a really nice hotel, and the staff were very friendly. It has quite a relaxed vibe for what is otherwise quite a very hectic area. The bar is a good price for a few drinks and the breakfast has a lot of variety. We didnt have the evening food at the hotel, instead eating at the strip, but ate at the hotel bar a couple of lunchtimes, both times the food was reasonably good.
We'd definitely consider staying here or at other Hipotels in the future.
