- Majorca Holidays
- Playa de Muro
- Playa Esperanza Resort
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Playa Esperanza Resort
Spain, Europe
Playa de Muro
This property is 2 minutes walk from the beach. Located next to Platja de Muro Beach, Playa Esperanza offers impressive sea views. The Playa Esperanza is just 100 m from S'Albufera Nature Reserve, which is ideal for hiking and cycling. The nearest golf club is in Alcúdia, 15 minutes' drive away. The buffet restaurant serves a variety of Mediterranean cuisine and features a terrace overlooking Alcudia Bay. There is also a poolside bar and lobby bar, where free Wi-Fi is available.
Facilities
- Paddle tennis*
- Tennis*
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath
- Sauna
- TV lounge
- Entertainment programme for children
- Entertainment programme for adults
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good1,034 reviews
Excellent
52%
Very Good
29%
Average
9%
Poor
5%
Terrible
5%
Location
Cleanliness
Service
Value
Great location, excellent activities for kids and terrible food !
The first time we stayed at this hotel was in 2018. We returned for a long weekend in 2025 and this summer (2026) we decided to spend two weeks here with our three children, aged 13, 11, and 9.
The hotel's location is fantastic, right on Playa de Muro, which is considered one of the best beaches in Europe. Some parts of the hotel have been renovated and look very modern.
The resort consists of three buildings. The main building houses the reception and the general hotel rooms with the restaurant, the second building offers apartments, and the third one consists of one-bedroom suites. Most rooms have either a full or partial sea view.
For families with children, I would definitely recommend the apartment building, as the apartments include a small kitchen. It is also located next to the largest swimming pool, where most of the children's entertainment takes place, including inflatable castles and other activities. There are two additional pools that are smaller but still a good size. The hotel also has a spa, which we didn't use, as well as an indoor pool and a fitness center.
A special mention goes to the kids' club. It is very spacious and offers plenty of activities for children of different ages. There is also a large outdoor playground where children can spend hours having fun. Unfortunately, during our second week, the playground area became overrun with mosquitoes, which was a real disaster. We could hardly stay there without being bitten. I assume the hotel may need to arrange for the grass and surrounding areas to be treated regularly to keep the mosquitoes under control. There is also a dedicated teen room with billiards, table football, and video games, which is open until 5:00 p.m.
The hotel itself is very clean. However, getting your room cleaned can sometimes be an adventure. On several occasions, housekeeping simply didn't come. When we called reception, we were told that room cleaning was only available until 3:00 p.m. One day, nobody came in the morning, and in the afternoon we were relaxing in the room. At 2:45 p.m. I called reception to ask if someone could still clean it. Eventually, the room was cleaned around 4:30 p.m. I believe the hotel simply doesn't have enough housekeeping staff for the number of rooms.
As for the food, we chose the half-board option because the price difference at the time of booking was minimal, and with three children who are always hungry, it seemed like a good idea.
Breakfast was decent, with fresh juices, eggs cooked to order, pancakes, pastries, fruit, and many other options.
Unfortunately, dinner was a real disappointment. The meat was often very tough, and both the chicken and fish tasted as if they had been taken straight from the freezer and cooked without much care. Occasionally, we found something enjoyable, such as pizza or meatballs with rice, but those were exceptions rather than the rule. The local paella was especially disappointing. The only consistently good options were the fresh salads, including tomatoes, lettuce, corn, and carrots, and sometimes the soups. Every evening featured a different theme, such as Italian night. My husband jokingly crossed himself before entering the restaurant, hoping we would find something good to eat.
There are also three restaurants available for lunch. Again, we found the food to be rather average. Some of the rules were also confusing—for example, you are not allowed to take even a portion of French fries to your room. I'm not sure why; perhaps they are concerned about people taking the plates.
On the positive side, every member of the staff was exceptionally kind, friendly, and helpful. They genuinely did everything they could to make our stay as pleasant as possible.
Overall, this hotel has an unbeatable beachfront location, excellent facilities for families with children, and wonderful staff. However, the disappointing dinner buffet, inconsistent housekeeping, and the mosquito problem during our second week prevented it from being the outstanding experience.
Review by thebestevermother Geneva, Switzerland
Excellent Stay
Very clean and modern hotel. Staff very welcoming and professional. Room service every day. Would highly recommend this place
Review by josephineb290 Bristol, United Kingdom
Good stay!
We recently stayed here for a family vacation with three adults and three children (ages 18, 16, and 14). Overall, we had a good stay and would consider staying here again, but there are a few quirks that we wish the hotel would improve.
One of the biggest frustrations was the food policy. The bar doesn't serve food, and guests aren't allowed to bring in outside food. In addition, you can't take food from one of the hotel's restaurants into another, even though they're all part of the same property.
Breakfast is excellent, and I highly recommend including it with your stay. However, the breakfast hours (7:45 AM–10:45 AM) are very strict. One morning we arrived right at 10:45 AM and were given a hard time about being seated. We were then asked to leave by 11:05 AM, which felt unnecessarily rushed. If you have an early excursion or need breakfast before 7:45 AM, don't expect much flexibility.
Another inconvenience was borrowing an iron. The hotel requires a €50 cash deposit—cash only, with no option to charge it to your room. While you do get the money back, it feels like an outdated and unnecessary process.
The sauna hours could also be expanded, and if you plan to have dinner at the hotel, it's much more affordable to purchase the dinner package in advance rather than paying on-site.
On the positive side, the hotel has a lot going for it. It's right on the beach, the property is clean, the rooms are comfortable, and the staff is friendly. We especially appreciated the complimentary late checkout they provided, which was a thoughtful gesture.
The location is another major advantage. It's only about a 10-minute drive to both Alcúdia and Can Picafort. Free parking is available both on the property and along the street in front of the hotel. There are also several restaurants, bars, and supermarkets directly across the street, making it easy to grab a meal or anything you may need.
Overall, we had a pleasant stay. While the hotel is a bit expensive for the level of service provided, the beachfront location, cleanliness, comfortable accommodations, and convenient location make it a solid choice. With a little more flexibility and improved guest services, it would be an even better experience.
An Honest Review: Beautiful Beach, Disappointing Resort
First Impressions
For a resort of this size, the first thing that stands out is the lack of infrastructure. There are only approximately 150 parking spaces serving three separate buildings spread roughly 800 metres apart. The resort has a single check-in desk, yet you may have to park wherever you can find a space, walk with your luggage to reception, complete check-in, and then walk all the way back to your vehicle before driving to your assigned building.
The problem is that those designated parking spaces are almost never available. Guests are routinely forced to park on surrounding streets wherever they can find an opening, which can become an incredibly frustrating experience, particularly during busy periods.
Lobby
If you’re visiting from North America, picture the lobby of a standard Hilton or Aloft—but considerably busier and far less organized.
The reception area is constantly crowded, typically staffed by only three employees trying to process hundreds of arriving guests. Families are everywhere, children are crying, large groups gather throughout the lobby, and many guests walk through the reception area in wet swimwear with water dripping from their shorts after coming directly from the pool. The atmosphere feels chaotic rather than welcoming.
Rooms
Although many rooms offer beautiful ocean views, the accommodations themselves are disappointing.
The air conditioning struggles to cool the room adequately, especially during warmer parts of the day. Soundproofing is virtually nonexistent—you can hear conversations, televisions, and general activity from neighbouring rooms as though separated by a thin partition.
The property has clearly been designed to maximize occupancy rather than privacy. Balconies sit extremely close together, allowing guests to easily see into neighbouring rooms. It’s common to look out and see towels, swimsuits, underwear, and pool gear hanging to dry just a few feet away, while your neighbours have an equally unobstructed view into your balcony and room.
Pool Areas
The resort consists of three or four buildings, yet there is nowhere near enough pool space or sun loungers to accommodate the number of guests.
This is our first day at 1:30 pm and every single lounger is occupied. Guests have even placed loungers on the small landscaped grass areas because the pool decks are completely full. Even those overflow areas does not even have one lounger available.
The overall experience feels less like a beachfront resort and more like a cheap cruise ship sharing amenities with a fully booked cruise ship—except everyone is using the facilities at the same time.
Guest Experience
There are hotels that prioritize guest experience, and there are hotels that prioritize maximizing occupancy and revenue. This property firmly falls into the latter category.
Parking, dining, comfort, and service all feel secondary to fitting as many paying guests onto the property as possible. Full payment is required at check-in, yet the level of service delivered afterward does not reflect the premium pricing.
This is my experience during our first hour , the room’s air conditioning stopped working. It required two phone calls and approximately 40 minutes before anyone arrived to inspect the issue and then another wait for over 30 mins so far to have the gentleman come back with some solution (hopefully)
Food & Beverage
Food served at the pool bar is inexpensive, but unfortunately it tastes exactly that way. While prices are relatively affordable, quality is clearly not the priority.
One reason this property maintains such a high number of positive reviews may simply be the enormous volume of guests it accommodates every season. A high review count should not automatically be interpreted as a premium guest experience.
An Important Distinction
It is important to understand that this property should not be compared to Meliá’s Caribbean or Mexican resorts.
If your expectations are based on those destinations, you will likely be disappointed. This is a large, non-exclusive, mass-market family resort located in one of the busiest sections of Playa de Muro.
The surrounding streets are lined with souvenir shops and inexpensive restaurants catering primarily to mass tourism. You’ll find merchandise with slogans such as “Sex on the Beach,” “I Love Sugar Daddies,” and similar novelty items. While those businesses are obviously independent of the hotel, they do contribute to the overall atmosphere of the area.
There are also an extraordinary number of families with young children. If you’re looking for a peaceful, upscale, or semi-exclusive holiday—even if travelling with your own child—this probably isn’t the right choice.
The pools remain extremely crowded throughout the day, often feeling more like public recreational facilities than resort amenities. With hundreds of adults and children sharing relatively limited pool space, hygiene becomes difficult to assess.
Overall
This resort is designed for volume rather than exclusivity. If your priority is simply beachfront accommodation with plenty of activity and children, it may meet your expectations.
However, if you’re looking for a relaxing, premium resort experience with attentive service, comfortable facilities, adequate parking, privacy, and a calmer atmosphere, there are considerably better options available.
Review by travelisfunforus Vancouver, Canada
Wonderful Holiday
Wonderful hotel for our family holiday we had connecting rooms with an amazing side sea view so my granddaughter had lots of room to play about when connecting door was open. We never had to worry about sunbeds as there were plenty all over the grounds. The beach was so close with beautiful white sand and lovely clear sea which never got deep which is great for children. All the pools were lovely but may be a little cold but on a hot day this is what you need. The children’s entertainment was excellent a mini disco in the evening and a great indoor play area for in the day the entertainment staff did a really good job. The food at this hotel was really good and lots to choose from. The staff on reception were always keen to help and check in was made really easy. You have an armband which not only opens your room, but buys anything you need in the hotel over your stay so you never needed to take any money out with you, unless you were leaving the hotel for day. We would definitely return.
