IBEROSTAR Playa de Muro

We recently stayed at Iberostar Playa de Muro Waves and, whilst there were some positives, I ultimately left disappointed because the overall experience simply did not justify the premium price.

For context, we paid the thick end of £3,000 for one week in September at the hotel alone, excluding flights, and I therefore expected a much higher standard across accommodation, facilities and service.

Prior to arrival, we paid an additional €420 to upgrade our room. One of the key advertised features of the upgraded room was a Balinese bed. Unfortunately, our room did not have one for the duration of our stay. We raised the issue multiple times during our holiday, including with the Guest Liaison Manager, but the issue was never resolved whilst we were there.

Following the holiday, Iberostar acknowledged the issue and provided a partial refund of €210, which I appreciate. However, it was disappointing that a problem with the upgraded room remained unresolved throughout the entire stay.

Beyond the room upgrade issue, I was also disappointed by the condition of parts of the room. I have attached photographs showing examples of worn furniture, deteriorating bathroom fixtures and cleanliness issues which, in my opinion, fall short of what I would expect from a hotel charging these prices.

The food was also inconsistent. Whilst some meals were perfectly acceptable, others felt poor value for money. I've included a photograph of a €16 fish and chips meal as an example and I'll let others draw their own conclusions.

Another recurring frustration was the availability of beach towels. On multiple occasions guests were left waiting for fresh towels, sometimes for well over an hour, which felt avoidable at a resort of this size.

To be fair, the location is excellent and many of the staff we encountered were friendly and hardworking. This is not a terrible hotel by any means.

However, my overriding feeling is that Iberostar Playa de Muro Waves is charging premium prices without consistently delivering a premium experience.

At this price point there are a lot of excellent options available in Mallorca, and based on our experience I would encourage prospective guests to do plenty of research before booking. We have stayed in similarly priced hotels that delivered a significantly higher standard of accommodation, maintenance, food and service.

Had I known in advance that the room upgrade would not be delivered as advertised and that the room condition would be as shown in the attached photographs, I would not have considered the overall stay to represent good value for money.

Wonderful welcome, Marga is an amazing receptionist, so friendly, welcoming, you feel right at home. She explained everything to us. I can only recommend this place - amazing for a family's stay in Mallorca