- Majorca Holidays
- Palma
- Gran Melia Victoria
1/101
View 100 Photos
Gran Melia Victoria
Spain, Europe
Palma
The hotel is on the Palma de Mallorca seafront, near the old town. Major sites such as the Pueblo Español congress centre, the Auditorium, the Royal Yachting Club RCNP or the famous Cathedral are within walking distance. The airport is at 18 km from the hotel. The 171 rooms are bright and airy, filled with natural light; many of them offer spectacular panoramic views over the bay, the Cathedral, the marina with its countless yachts and the promenade. Guest can admire the stunning sunset over the bay while sip on an original cocktail from a terrace bar or enjoy the sun by the pool side while lying on a sunbed. Take the opportunity to have dinner in the restaurant with a menu based on ingredients deeply rooted in tradition and touches of creativity. The moonlight and soft candlelight create an intimate and romantic atmosphere.
Facilities
- Car park*
- Garage*
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Car hire*
- Transfer service*
- Secure parking*
- Airport Shuttle*
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,505 reviews
Excellent
58%
Very Good
25%
Average
9%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Great Hotel. Great staff
The Gran Melia Victoria is well positioned, just opposite the harbour and on the outskirts of Palma. The welcome on arrival was excellent, with refreshments (and sparkling wine) provided whilst checking in. Our car was valet parked for 5 days with friendly and welcoming concierge. We had visited the Hotel to see the eclipse - which was a complicated business (due to Road closures and the positioning of the sun. Th Hotel could not have been more helpful, and took a personal delight in helping us (and seeing our wonderful photographs afterwards. The Breakfast was excellent. A really good selection of fruits, cheeses, hot meal options and pastries. We had a room on Red level (Exec lounge access). The room had a lovely view of the harbour and cathedral. It was well-appointed with good air conditioning (essential for us given the high August temperatures. I would like to make a special mention of the Receptionist, Anne-Marie who totally made the holiday for us. We look forward to returning when it is not so hot, for a better look around Palma.
Review by laurabromberg Cheltenham, United Kingdom
Vey tired hotel waiting for renovation
Nice hotel, but no 5 stars! Everything in this hotel is tired. Management is absent, staff lazy and do what they want (or rather nothing). Everyone is just waiting for a big renovation, until then we have to accept it as it is. Not too expensive, they know they can't charge as much as (other) luxury hotels. So far, 3 days into my week here, I noticed the following:
- Turn down service only 1 night out of 3
- Very poor cleaning of rooms. No tissues, q´tips or tooth paste in bathrooms.
- No replacement of water and coffee in the room until I asked for it on the third day
- I made a dinner reservation outside on the terrace, but it was closed when I showed up 2 hours later. They were afraid it might rain later the same evening! Every out-door restaurant in the neighborhood was opened, so was even the terrace-bar in the hotel. Obviously it's troublesome for the staff to walk from the kitchen and all the way out to the terrace! Who cares that no income is generated when they turn down diners? Not the staff or FnB management anyway.
- The nice restaurant at the pool side is still there, but have changed the meny. Too troublesome to grill fish and serve tuna et cetera. Instead they only serve burgers and chicken wings and that kind of food.
- Sun beds and other furnitures around the pool are made of heavy metal and are at least 25 years old
But, as I said, it's relatively cheap which is positive!
Review by Henrik888 Stockholm, Sweden
Total frustration with bookings
Have had nothing but frustration dealing with this hotel. Made a booking and had nothing but confusion, rude behaviour and incredibly bad communication. Got so frustrated that I asked verbally and in writing that the manager contact me due to all the issues I encountered, the manager never responded to this day!!!! Based on the total lack of response I cancelled everything. After reading the reviews I’m glad I did!! 💯 this is not a 5 star hotel!! I’d stay well clear of it.
Review by 801orlan Dublin, Ireland
Red Level benefits are very poor. Give it a miss!
The location and atmosphere were fine. The Red Level was quite basic and poor compared to other Level experiences we have had. We raised this with Isabella, the general manager, who was not concerned about whether we left the hotel for another hotel and did not try to keep us at the hotel. She didn’t speak with us again (thankfully!). Carlos of guest experience on the other hand was sympathetic and very helpful and obliging. He will go far…
Review by Marc S London, United Kingdom
Clean and comfortable but too tired around the edges to merit 5 stars
Overall we had a great stay. The refurbished room was super comfortable and the hotel is very clean throughout. Pool is great with plenty of sun loungers and a good bar service. Gym small but nicely refurbished and very clean. In line with other reviews, the communal areas need a major refurb (carpet in hallways is particularly tired) and the building work at the hotel conference centre could be bothersome if you are a light sleeper so check if it’s ongoing if this is likely to be a problem.
