Catalonia Majorica

My friend and I, along with another two friends, booked our stay back in February. We all booked the same room type – standard double rooms.

When we arrived yesterday, we were extremely disappointed to discover that our room was completely different from our friends’, despite us all paying for the same category. Our room is significantly smaller, with the bed positioned so close to the entrance that it hits the door when it is opened. There are only two accessible plug sockets in the entire room, both located away from the bedside area. To make matters worse, there were stains on the bed sheets.

The most concerning issue was that our balcony door had no lock. As two women travelling together, we immediately raised this with reception because we did not feel safe. The receptionist simply told us the hotel was fully booked and refused to move us to another room.

In comparison, our friends’ standard double room is considerably larger and includes a dressing table, additional seating, and multiple conveniently placed plug sockets. It is difficult to understand how these rooms can be sold as the same category.

We later spoke to the manager, hoping for a reasonable solution, but the experience only became more disappointing. She was rude, showed no empathy, and did not apologise for the obvious difference in the rooms. The only alternative she offered was a basement room, which is clearly a lower standard than the room we had paid for. She also told us that if we wanted a room comparable to our friends’, we would have to pay extra for a suite.

The lack of customer service has been shocking. Instead of acknowledging our concerns and trying to resolve them, we were made to feel like an inconvenience. I am extremely disappointed with this hotel and would not recommend it to anyone. If you book a standard double room, there appears to be no guarantee that you’ll receive a room of an equivalent standard to others paying the same price, and genuine safety concerns are not taken seriously.

I think 4 stars are very generous! I think the thing saving this hotel is its stunning rooftop bar! That being said, the service is incredibly slow and some of the staff are quite rude and speak minimal English. Our chicken on the first night was raw yet still not taken off the bill.

The rooms are dated - they represent a 3 star hotel not 4!

The location is a good hours walk from Palma city centre but there is a good direct bus link outside the hotel. There isn’t much going on in and around the hotel so be prepared to walk or get transport to places!

I wouldn’t return to this hotel - the rooms are in desperate need of modernising to match the roof top decor and the location wasn’t ideal for me!