Sol Mirador de Calas

If you are even considering this hotel then simply go for it!

We were delighted with it. The staff (especially Belen and Nico) were superb and made our children very comfortable.

The food was good, the entertainment was good and even at busy spells during the football you never had to wait more than 10 minutes for a drink. With all other times being about 2 minutes.

The rooms were clean with excellent air conditioning.

Would thoroughly recommend this hotel to anyone.

I’m disappointed by the way my request for a late check-out was handled during my stay.

As a guest with a disability, I made my request for a late check-out at the time I booked my holiday, approximately eight months before my arrival. This wasn't a last-minute request, nor was it simply a convenience. I explained that I needed continued access to my room because of my disability. Given the significant advance notice, I reasonably expected the hotel to plan ahead and make every effort to accommodate my needs in line with its obligations towards disabled guests.

While I appreciate that the hotel offered to let me continue using the all-inclusive facilities until my transfer, this completely missed the point. My disability meant that I needed access to my room, not the bars, restaurants or pool areas.

What made the experience even more frustrating was the inconsistent information I received. Reception initially advised that a late check-out might be possible, giving me hope that arrangements could be made. However, when I later spoke to the manager, I was given a flat refusal with no apparent willingness to consider my circumstances or explore any alternative solution.

I fully understand that late check-outs are often subject to availability, and I wouldn't expect one if it were genuinely impossible. However, where a disability-related request has been made eight months in advance, I would have expected better planning, clearer communication and a genuine effort to make a reasonable adjustment. Instead, I was left feeling that my disability-related needs were dismissed rather than considered.

It's a shame because this experience overshadowed what was otherwise an enjoyable stay. I hope the hotel reviews its approach to supporting disabled guests so that future requests are handled with greater empathy, consistency and a better understanding of the importance of reasonable adjustments.

Just arrived back in UK

But honestly my family of five had the best week ever always plenty to do.

The room we had was clean and beautifully views from are balcony.

The food caters for everyone and we found it delicious and waiters/waitresses we so friendly and tried to teach kids a little Spanish.

The pools were clean and areas around them the gym small but I used it 2x a days definitely get your workout done there.

Plenty places to get drinks from all day and the evening.

As for entertainment staff they are amazing the had our son come right out his shell which was amazing to see they had him dance on stage with dancing to MJ made his whole year made him feel so welcome especially him being a SEN child and our daughter also loved it to so Thankyou to the entertainment team.

But all round the staff are amazing and happy all the time.

Always managed to get sun beds too one day it was busy they had a stack by the stairs was aloud to get as many as we needed yeah people reserve sun bed but mainly at top pool but still loads spare just before pool opens.

Night time shows were all brilliant too we loved so much we’re booking ten nights next July and my sister her children are too aswell as a family friends and there kids too.

Its definitely must stay if you have children even as a couple the place would been just as great.