Lava Beach Hotel

Review of Hotel Lavender Beach

A few years ago while on a training course in Madrid with my then Employer Telefonica, the group was asked to define “Service Excellence,” sometimes called World Class Service. As a group we bandied different definitions around, some outlandish, some ludicrous, until we arrived at “Service Excellence is when you meet the exact needs of your Customer, when they have that need.” This simple mantra was adopted within our group at Telefonica, though likely to have been usurped by other equally relevant definitions since my time with the Company.

You may ask why I am providing such a long preamble to my review, firstly it is because I am a writer - that is what we do, but more importantly nothing describes the efforts of the Hotel Lava Beach staff better than this mantra. If you think about it, this definition of Service Excellence means that every Customer has to be treated as an individual - That is exactly what the Hotel Lava Beach service delivery team do to perfection. Whether it be the young Mother with a small child that I observed a Hotel staff member helping on my last visit to the hotel, or Stella a senior member of the management team who falls into step with me as I walk across the hotel, in the knowledge that I leave my mobility scooter at the pool in an effort to improve my walking ability as a disabled guest. Whatever your circumstances the staff go out of their way to quietly, without fuss assist you and make your stay as fulfilled as it can be.

People tell me I should try other resorts or other hotels, and I am not so blinkered that I don’t recognise that other hotels will be cheaper, maybe have better restaurant facilities or possibly better hotel decor. Better staff - NEVER - you will struggle to find a more effective, more dedicated, more enthusiastic and happier group than the service delivery team at the Hotel Lava Beach.

On my latest visit I met Julia, a new member of the management team and one I am convinced is a clone of Laura, her predecessor and also a lookalike of Elisa my long standing friend at the hotel. Julia in the same manner as the other management team members walks around with a permanent cheerful smile, looking for ways to help the guests and make their stay more comfortable. So whoever is operating the cloning machine is doing a great job.

I do not know how my mobility will affect my ability to continue using the Hotel Lava Beach, which itself is a paradox as the design and structure of the hotel, combined with the help and friendliness of the staff make the hotel ideal for people, such as myself with limited mobility. Nevertheless whether I make one more visit, six or another ten visits, I shall forever remain indebted to the staff at the hotel I now feel privileged to call my friend. People such as Nicole (Director), Stella (Assistant Manager), Elisa (My Bestie at the hotel), Julia, and the departed Laura - members of the Management team. The Christina’s and Zsofia who are the Receptionists, and the wonderful bar and Restaurant staff including Christian, Domingo, Maria, Camila, Joan, Melody, Deseree, Veronica, Mohammed, Kamal, Lucretia, Nadia, Carlos, Monica, Zaira, Dass and Noah. I cannot leave a review without mentioning the Head Chef, Nauzet who comes out of the kitchen to help me carry my meal back to my table, or indeed Jessica, some would say a lowly cleaner but I see her as a ray of sunshine, we hardly speak a word of each other’s language but she never fails to greet me with a hug and a kiss on the cheek, another example of why the Hotel Lava Beach is so special. Each of the named people are wonderful human beings, I guarantee they will make your stay a memorable event, it is in their DNA. I can only apologise if I have omitted to name any of the fantastic staff, be assured it was by accident not design.

My final words are these. You can either book a holiday or create a lasting memory, I will always opt for the latter, which is why I, and many others return to the Hotel Lava Beach.

Best of all ABBA is still on every playlist during Aqua Aerobics, with thanks to Marcia who persists in playing their music 🤣🤣🤣

4th stay at this hotel Excellent service , very clean, good food and service Very modern and peaceful Will keep co I g back

Stunning pretty much sums it up - spotlessly clean everywhere

We arrived early evening, checked in with a refreshing welcome drink and off to our room in mere moments

Room was a decent size, lots of storage space, good quality amenities and the walk in shower was powerful and had the addition of a hand held attachment which I like and the towels actually wrapped around properly

The Japanese style toilet amused my current husband immensely when he eventually worked out the controls

Large balcony with a partial view over the main pool had the sun from mid afternoon until sunset which was great

Bed was large and very comfortable, decent amount of pillows too which makes a pleasant change

Breakfast was great, plenty of choice and all very tasty - best of all were decent sized cups (saved several trips)

We were there for a birthday and an anniversary and were gifted a bottle of fizz on both occasions which was thoughtful

The grounds are beautifully tended and looked immaculate - who knew there were such an array of cacti!

Current husband made use of the spa facilities and thoroughly enjoyed the massages

Sun loungers were plentiful and every day we managed to procure one of the cabana type beds that were incredibly comfortable (I spent all day on it without fidgeting) and the canopy meant you had shade as and when required

Ideally situated for pretty much everything, decent restaurants a few steps away and within walking distance of PDC along a nice flat promenade which we did every evening before and after dinner to assuage the calories consumed

To the left once through the grounds at the back of the property you can walk alongside the runway to watch the planes take off and land which we did most mornings - can't hear any air traffic either

All in all it was fab, loved it, haven't stopped talking about it and I'm telling everyone what a great time we had - we will be returning