Aequora Lanzarote Suites

Came home yesterday 15/05 and after lots of great reviews i felt let down ..Heres why

We were a family of 5 including a 6 year old and went with Jet2 {this is important as il explain later } First impressions were good ..Fast check in including a sandwich bag as we had missed dinner rooms unusally for a family had a room between them { requested together } but not too many issues

The good Drinks were good selection Bar staff all but 1 were happy and smiling Downstairs bar with outside acts nightly ...The best ive ever had ..Fantastic Pools a bit salty bit warm Location Great

Now the not so good

I thought the food was lacking imagination

The terrible

While there i noticed the animation team were favouring certain people and i hate to say the French customers ...always saying hello and inviting them to join in and my Grandaughter was ignored ...shes 6 I was asked to fill in a customer satisfaction form and raised this issue and i got a personal response which amazed me ....They replied saying the Entertainment team are supplied by Lookea who primary focus on guests who have booked through their partners tour operator and Jet2 customers are welcomed to join in [i have the email and forwarded it to jet2 for a response } Sunbeds are not allowed to be reserved ...fine but on my 8th morning i had my towels removed and explained we had not been sitting on these for 30 mins ,,,yes 30 mins i asked the guest experience lady to explain the policy and why for 7 days had not been removed if all is fair ...no answer ..that afternoon i noticed not a single sunbed had towels removed even being vacant for 90 mins ... The following morning a few sunbeds were reserved by he management for some guests ....an absolute joke

In my opinion this is a total bias towards some guests ...totally unacceptable

I can’t praise this place enough - as a neurodiverse family of 3 holidays away can be stressful but the hotel were fantastic in helping with some of our family’s quirks, which I can’t thank them for enough for.

We arrive late and each were given a snack bag, with a lovely sandwich, fruit, water & juice. And there was a big bottle of water in the room & kettle/coffees. The little fridge is just perfect for keeping and drink cool and there’s water machines all round the site where you can top up your bottles, which is handy.

We stayed in a room overlooking the adult only pool, the view was great, it was lovely and quiet. Plenty of sunbeds all day even as it got busier at the start of July there were always sunbeds.

The adult only restaurant is fab, again nice and quiet. Coffee is fantastic, drinks served at table lunch & dinner. There was always plenty to choose from and eat. They even do a BBQ once a week in the outside part, which was a nice change. There an Italian section that always has pasta and very tasty pizza. The snack bar offered usual burgers, hot dogs but a couple of times they also did a kebab, which was delicious.

The staff work really hard here. They were constantly checking round, making sure everything was ok and that everything was clean & tidy.

The location is fab, good walks both right and left from back of hotel and pretty much flat so pretty easy. There’s also a spar out the back in case people need that

After many visits to Lanzarote, I was genuinely disappointed that I hadn’t discovered this gem of a hotel sooner.

The all-inclusive experience was fantastic, largely thanks to how well the staff managed everything. Guests are shown to their tables and drinks are served directly, creating a calm and relaxed dining atmosphere. There were no tables “reserved” with sunglasses and baseball caps while people dashed around the restaurant like it was a trolley dash, elbowing children aside for another helping of chips. Instead, every meal was a civilised and enjoyable experience.

The hotel itself was spotlessly clean, as were the rooms. Ours was a great size for our family of three, giving our 15-year-old son his own personal space. The room also had a fridge and, for the first time I’ve ever seen in a hotel room, a Nespresso machine—which turned out to be an absolute lifesaver.

The pool areas were meticulously maintained throughout our stay. For an extra €30, you can reserve a Balinese bed, where staff bring you fresh fruit and a chilled bottle of sparkling wine in a stylish retro cool box. If you’re planning to spend the day by the pool, it’s excellent value and well worth treating yourself.

One evening we booked a table at the à la carte restaurant, Don Paco. As all-inclusive guests, we received a generous discount and enjoyed an outstanding meal for our family of three for around €40. It was honestly one of the best meals we’ve had together.

I’m almost reluctant to write this review because it might encourage more people to book, making it harder for us to get a room next year! However, the staff were so professional, friendly and hardworking that they thoroughly deserve the recognition. They made our holiday truly memorable, and we can’t wait to return.