Taurito Princess Hotel

A really excellent hotel a pleasure to stay in Rooms excellent standard Restaurants and food excellent quality plenty of variations Bars all good superb staff and quick service All staff friendly, polite and helpful Pools high standard and loungers monitored for towel blocking Evening entertainment top class We had the Escicia 15 euro pppday worth every euro Definitely will stay for longer next time

2nd visit for us. 11 night stay during Scottish October school holidays, hotel very busy but not alot of school aged children. Overall cleanliness was very good, especially room cleaning. Dinner hall wasnt great as alot of tables were not wiped in-between people and when asked for clean cutlery, staff pulled it off another half used/ vacated table, so no way of knowing if it was actually clean or been up a child's nose. When asked for new clean cutlery was told NO - we were extra cautious when it came to this as our daughter smashed her chin and gum open on the small slide in the splash pool, requiring 2 days at the dentist, having to have a lost tooth reinserted and stitches inside her mouth, so we needed this basic hygiene. The restaurant managers (I think manager) response was "smile, it doesn't matter". We still never got clean cutlery and sourced our own. Today I asked for a late checkout tomorrow, as again, my daughter now has to take a lot of medication and requires a regular cleaning/ antiseptic programme, to prevent infection. I was told to check back tomorrow morning, which I appreciate is standard protocol, so asked if I can book the courtesy room in advance as we need a guarantee of this, for this reason and again was told NO, with absolutely no regard to the circumstance. The TUI rep has now got involved and managed to secure us the courtesy room, which we are very grateful for! The hotel knew what happened to our daughter in the splash pool, as they were the ones that dealt with the lifeguard on the day and asked for our room number, but at no point in the last week has anyone checked in with us to ask how she is or if she needs anything. I was also under the impression that the taxi was told where to go as we were given her tooth in a cup of milk and told to hurry, no time to waste, whilst she was pouring with blood and we had to sit in the taxi googling a dentist for him to take us to. It's a beautiful hotel, but unfortunately the basic level of service has been a bit non existent. What happened was an accident, but I would have thought the hotel could have done a standard check-in and offered us a late check out/ courtesy room without the need for drama. I appreciate this is an isolated incident for most guests, so other than that, lovely setting, well maintained, sunbeds are packed in a bit on top of each other, but can't be reserved before 10am, which is the main reason we returned as is a great policy - as is the room key wrist bands! Food hit and miss - Mexican night was lovely. Snack bar decent, foods kept warm and love the food warmer too, just wish guests would remember to use the grease proof paper as it keeps it more hygienic and also stops food sticking and putting it out of use. Disappointed that have to pay for crepes/ waffles (also very limited toppings), as this is normally included. I get not all guests use it, but then some of us also don't drink alcohol and that's included, so feel it's a bit unfair

Another great stay at this lovely hotel Esencia upgrade worth while Beautiful room, friendly staff, good food Cannot fault this hotel-“My Happy Place”😂