Gold By Marina

⭐⭐⭐⭐ A wonderful hotel, fantastic staff, but sadly let down by management We've recently returned from our second stay at Gold by Marina, and once again, we had an incredible holiday. Gold is a beautiful hotel in a fantastic location, perfectly situated for enjoying everything Playa del Inglés has to offer. The hotel has a lovely, relaxed atmosphere, the surroundings are beautiful, and the views from our balcony were absolutely stunning. Everything was clean, tidy and well maintained, and there's something about the general feel of Gold that makes it a really enjoyable place to stay. There are a couple of small things we'd mention. Some days around the pool were perhaps a little too quiet, with no music and not much atmosphere. We also had two single beds pushed together rather than a proper double, which wasn't ideal. But these were relatively minor things and certainly didn't stop us having a fantastic holiday. One of Gold's greatest assets is undoubtedly its staff. From reception to breakfast, the bar and pool areas, the team were absolutely wonderful. Friendly, welcoming, attentive and genuinely lovely people who always seemed happy to have a laugh and a conversation. A special mention goes to Eugenio, who was fantastic, along with so many other members of the team whose names we wish we'd remembered. We have some brilliant photographs from our stay, including a little video of us dancing with the staff during Oktoberfest. Those moments really capture the friendly, relaxed atmosphere that makes Gold such an enjoyable place. The staff added so much to our holiday, and they deserve enormous credit for the wonderful work they do. Unfortunately, despite having an incredible holiday overall, one aspect of our stay has left us feeling genuinely disappointed and rather hurt. We previously stayed at Gold in July/August 2025 and had such a lovely experience that we couldn't wait to return. One thing we particularly remembered was the manager's drinks, where Renaud personally approached us, welcomed us and made us feel valued as guests. It was a lovely personal touch, and something we spoke about fondly afterwards. This year, we were staying with friends and actually persuaded them to rearrange our day's activities so we could attend the manager's drinks together. We made a point of being the very first to arrive because, during our previous visit, the event had been so popular that additional chairs had to be brought over for us. We were really looking forward to it. Sadly, the experience couldn't have been more different. We were the first guests to arrive and among the last to leave. Throughout the event, we watched Renaud approach and engage with other guests, yet he never once came over to acknowledge us. He eventually left the event while we were still there. Having experienced such a warm, personal welcome the previous year, the difference was impossible for us to ignore. As the holiday progressed, we became aware that there had been concerns surrounding the behaviour of certain guests. We fully support the hotel in addressing inappropriate behaviour and ensuring everyone can enjoy their holiday comfortably. However, we couldn't escape the uncomfortable feeling that we were somehow being associated with circumstances that had absolutely nothing to do with us. Nobody should be made to feel judged or unwelcome because of assumptions or associations rather than their own behaviour. We found ourselves feeling increasingly uncomfortable, which was particularly disappointing at a hotel we'd previously loved. Eventually, we sent management a heartfelt email explaining how we felt. We weren't looking for compensation, special treatment or an argument. We simply wanted reassurance that we were welcome and respected as returning guests. Unfortunately, we never received so much as an acknowledgement. What made matters worse was our final day. We saw Renaud warmly chatting with other guests, taking time to say goodbye and engage with them personally. When he noticed us, all we received was a smile from a distance. After our unanswered email and the experience at the manager's drinks, this was a particularly disappointing way to end our stay. We'd made an effort to communicate our feelings privately, giving management an opportunity to address them before we left. Sadly, that opportunity passed without any response. And that genuinely hurt. This was our only holiday of the year without our four children, something we'd been looking forward to enormously. We had an incredible time exploring Gran Canaria, enjoying the hotel's fantastic location and spending time together. The wonderful staff added so much to that experience. But it's difficult to ignore the fact that we returned home feeling less welcome than we had during our previous stay. What makes it particularly sad is that on our very first day, before any of this happened, we'd already enquired about booking another stay. That's how excited we were to be back. So why four stars rather than five? Because Gold is genuinely a lovely hotel. The location is excellent, the hotel is beautiful, the balcony views are stunning, and the atmosphere is generally wonderful. The staff are an absolute credit to the establishment and deserve every bit of recognition they receive. But for us, the experience with management put a real dampener on what should have been an almost perfect return visit. We don't expect special treatment, but we do believe that every guest deserves the same basic warmth, courtesy and respect. To Eugenio and the entire Gold team, thank you for being so wonderful. You helped make our stay memorable for all the right reasons. We'd love to return to Gold, but after this experience, we're genuinely unsure whether we'd feel as comfortable doing so. And that's perhaps the biggest disappointment of all. A five-star location, a beautiful hotel and exceptional staff. Sadly, our experience with management means we can only give four stars overall.

Amazing hotel! 🌟 Fantastic location, a fabulous pool area, beautifully clean throughout, and lush greenery everywhere. The breakfast was really good, but what really made our stay special was the staff — every single one was so lovely, friendly and welcoming. A real gem of a hotel and one I’d happily return to. Highly recommend! ❤️

Excellent location in the heart of everything and very close to the beach. The staff were amazing, friendly and helpful. A great atmosphere, however as it is an adult hotel you are not allowed inflatable loungers in the pool or use your own speakers for music. They did put on a DJ or live music around the pool that was okay but think we would have enjoyed a music that was more upbeat. Rooms are amazing we had a superior suite with a bath. The room was very clean and well presented. It has everything you need and more. The sweets and bath bombs are a very nice touch and appreciated. This was our second visit to the hotel and love it and would fully recommend it.