Cay Beach Meloneras Bungalows

This was booked as part of a Jet2 package holiday, self catering so can't comment on food and drinks. We landed very lucky with the room (3201); a corner plot, big back patio area, with seats, sofas, loungers, clothes dryer. Front patio with seats and table looking straight out onto the pool. The apartment was big spotless and even came with some coffee for the machine and a small welcome bottle of cava. The bed was super comfy and the secondary pillow (long one) was a god send, because the other pillow is just the biggest fattest pillow I've ever seen. We were also lucky because we were able to extend our check out to 6pm for €25, which was perfect because typically our flight back is at night. The cleaning staff work hard, and I noted pool cleaners every morning. We're here in off season and it's very quiet, very few loungers used, so we never had a problem using two directly outside our room. The space we had borders on the most we've had and certainly surpasses some pricier hotels we've stayed at. The gym was clean and air-conditioned. Didn't use any other facilities. The staff were polite, but I wouldn't say overly friendly. I don't know if it's because it's off season but the on-site shop is only open till 14:00hrs. Evening opening times would be nice for a snack or emergency water, but then it's so quiet, it's probably not business savvy to keep it open. We bought cleaning sponges and washing up liquid on our first day, only to be provided them by the cleaners later that day lol. Beware it's a good 20/25 mins jaunt to the beach (Maspalomas), and 1.6km walk to Faro de Maspalomas (bus station)..there is also taxis that can be booked from reception. It's about 10/15 mins walk to the large Mercado shop. All in all a lovely, relaxing stay that certainly got our steps in.

2nd visit here. Very disappointed with the lack of evening entertainment. Only 2 nights out of 7. Was there in March and entertainment was very good which is one of the reasons we rebooked

The service has deteriorated significantly since we stayed here last year. The receptionist was rude, unhelpful & had no customer service skills whatsoever. He is most definitely in the wrong job! We have stayed here four times and whilst the accommodation is basic, we felt the staff were welcoming & accommodating & we always got a room in a decent location. In previous years we emailed a few months in advance to request a particular room which had some privacy and our request was always accommodated. We did the same this year but our email was ignored. I emailed a second time and that was ignored. When we arrived the receptionist denied all knowledge of my emails but then found them in the system & said they were nothing to do with him as he wasn’t here in March, albeit he was here when I sent the second email. Our request couldn’t be accommodated & we’ve ended up in a tiny room with no privacy & paper thin walls as we can hear water flowing loudly from upstairs. When we asked to be moved because of the size of the room & location the receptionist told us all the rooms are the same size which is a lie. He told us he couldn’t help us, he was really busy & then basically ignored us. When we asked when the manager would be in he didn’t know as it’s a holiday weekend. When we asked how to complain he pointed us to a QR code on a wall which took us to a page in Spanish. When we pointed this out to him he shrugged and said he couldn’t help. It was like night and day from the staff who have worked here in previous years. I’m now wishing I was staying somewhere else. It will be a long 7 days & I will return to Meloneras but will never stay here again