H10 Tindaya

We've just come back from a 4 night stay and only have good things to say about H10 Tindaya. From a smooth check in on a late arrival (9pm) to check out on day 5.

Reception staff were fab! Kind, chatty and very helpful. We were lucky to have Daniel assisting us mostly and he is a credit to your team at H10 knows how to make the guests feel welcome and at ease, we had a lovely chat with him on arrival and he got us a table for dinner which was appreciated after a long day travelling. Another very tall chap was also very helpful (sorry we didn't catch your name, but thank you also)

We paid to guarantee we had a room looking directly over the sea and that we did! Was beautiful waking up to stunning views and hearing the sea.

Our room, whole hotel, outdoor spaces all well kept, maintained and clean. No complaints. Really is a beautiful hotel.

Food was great, lots of choice at each meal times (we went all inclusive, we didn't upgrade to privilege but didn't need to) staff all polite and kind and they all work so hard. 1 lady working on the made to order omelette section at breakfast was fab and teaching everyone little bits of spanish. Freshly made smoothies were so good. Desserts were beautiful! Good coffee from the machine and a lovely coffee shop on site, Mikes, which is all included in the all inclusive, yummy frapichinos!

Beach bar serves burgers, fries, pizza and a selection of salad, chicken wings and donuts and pastries, they also do ice creams which were so nice! this is situated right near the pools so handy to get your drinks and food if your having some chilled pool time.

Good selection of drinks at this hotel and they are not shy with their measures!

Direct access to a beautiful sand beach, you can hire loungers which you pay the company whilst on the beach (it may be just cash I'm not sure) but 15 euros for the day for 2 loungers and a parasol which is pretty fair, less if you want 1 lounger. Or if you want to lay on your towel on the sand for a bit you can do that.

Nice walks if you want to walk up the beach right or left, we done both. Stunning beaches, beautiful clear water to swim in! Fuerteventura beaches round here do welcome you to go nude if you choose to so don't be alarmed if you see a fair amount of naked people.

The cleaning team are great and very polite, they also work very hard and appear to be happy and smiley.

Photography opportunities located near the main restaurant where you can have a photo shoot done, this isn't chargeable and you're not obliged to purchase the photos but for around 11 euros each or package deals if you want to purchase many its a great opportunity to get some professional photos and special memories captured by the pool, on the beach and hotel grounds. We were so lucky to have Alex do our shoot and he was amazing! Really lovely, kind and helpful chap, very personable and it was lovely talking to him.

2 little shops in the hotel, lovely gifts, fair pricing. They also sell sunglasses, sun cream and other essentials.

Entertainment bar has different shows on each night. This area could be bigger but if you get there a bit earlier you should get a seat. We watched some great Spanish dancing 1 night, they do Kareoke, singers. Something for everyone.

There is a spa onsite we didn't have the time to use it whilst there but if you've upgraded to privilege this is included or if not at 10 euros a day you can use the facilities and book a nice treatment/massage for additional costs.

Check out time on departure day is 12pm the all inclusive does stop on checkout but if your transfer isn't until later like ours you can pay 10 euros per person to continue the all inclusive to 6pm which is definitely worth it. The hotel provide you the use of showers after check out also, so you can still go to the beach, pool or a safari buggy trip like we did knowing you can have a nice shower before you leave, storage for your cases also which again is most helpful.

Overall we couldn't be happier with our experience at H10 Tindaya, would 10000 per cent return and will recommend to our friends and family.

Thanks for providing us the opportunity to make our anniversary break so special and to be able to make some beautiful memories

I am absolutely horrified by the hostile, discriminatory, and predatory treatment we received from H10 Tindaya—just three days before our scheduled stay. After booking our vacation, we were subjected to intrusive and highly inappropriate questioning regarding my husband’s disability. The booking agent, Sharon J. Weber, defensively claimed they were merely trying to "determine whether an electric wheelchair might be necessary." My husband has every right to use his electric wheelchair without having to justify his medical needs to a hotel. Instead of accommodating a guest with reduced mobility, they treated his disability as an inconvenience and an issue to be interrogated. To make an already stressful situation worse, they pulled the rug out from under us at the absolute last minute. With only three days left before our trip, they told us they would not accept our booking as it stands. Because our children are 13, they claimed they are "12 years of age or older" and can no longer fit in a single Junior Suite, forcing us to cancel and buy two entirely separate rooms. Forcing a family to split up or pay double—72 hours before arrival—is a predatory cash grab designed to leave travelers with no choice. H10 Tindaya showed a complete lack of basic human empathy, zero flexibility, and a disgusting attitude toward a family traveling with a disabled family member. Leaving a family scrambled and stressed days before their holiday is unacceptable. Avoid this hotel at all costs.

We recently returned from a family stay at the H10 Tindaya in Costa Calma. While the staff on the ground work extremely hard, the overall hotel experience unfortunately does not live up to a four-star rating. There are several operational areas that need attention from management.

Key issues during our stay: Towel card policy: The hotel operates an odd voucher system where you are issued a card for a towel and another card to change that towel just once during a week's stay. You have to hand your towel cards back in at the end of your stay. On my first day, I made an honest mistake and accidentally left my towel by the pool. When I went to reception the next morning to explain what happened and ask for a replacement card, I was met with a patronising lecture. Rather than showing basic hospitality, the staff member admonished me and made me feel like a kid. Property maintenance: The hotel is showing clear signs of neglect. A few guest lifts went out of service on day two and remained broken for the rest of our stay. The central fountain was off, paint was peeling along the water channel feature, public toilet graffiti was left uncleaned, and the lobby clocks (showing incorrect times for Madrid and New York) added to a general sense of shabbiness. And why do we need to know the time in New York anyway? Gym facilities: The gym area needs an overhaul. Equipment is sparse and old, weight racks are rusted, and the adjustable bench was unusable because the incline lever had come off. Food and beverage staffing: Restaurant and bar staff work very hard, but they are clearly understaffed. The main indoor bar only opens at 18:30 with a single bartender, leading to 15-minute queues. Additionally, cocktails come from an automated dispenser rather than being freshly made. At the Pool bar, tables are rarely wiped down during the day, and paper plates and plastic cutlery become the norm after 15:00. Unexpected extra charges: Despite booking an all-inclusive package, basic amenities incur additional charges, including room safety deposit boxes and beach loungers.

Suggestions for management improvement:

1. Modernise the towel and fee policy: Streamline or scrap the rigid towel voucher scheme, remove the requirement to return cards at checkout, and include room safes in the all-inclusive package to match standard four-star expectations.
2. Train reception staff in customer service: Front desk staff should handle minor guest mistakes or queries with empathy and helpfulness rather than lecturing paying customers.
3. Address property maintenance: Fix the broken lifts, restore the water features, update the gym equipment, and maintain daily cleanliness in public spaces and pool bar dining areas.
4. Review bar and dining staffing levels: Add extra staff during peak evening hours to reduce queues and allow restaurant staff to provide better service.
5. Tour operator audits: Jet2, easyJet, and TUI should review their current grading for the property to ensure it accurately reflects the guest experience because it’s clear they haven’t visited in years.

There is potential here, but until management invests in maintenance and proper staffing, I would recommend looking at alternative hotels in Costa Calma for a four-star family holiday.