H10 Tindaya

My wife, daughter, son-in-law, two grandchildren and I arrived at Hotel H10 Tindaya on 1st July for a seven-night all-inclusive holiday. Unfortunately, our experience did not get off to the best start. We arrived at approximately 9:30pm, but check-in was extremely slow, taking almost an hour. This was particularly frustrating as both children were very tired after travelling and needed to get to bed. Our first impressions of the hotel itself were very positive. It is in a beautiful location overlooking the sea, with direct access to the beach and several excellent swimming pools. Our room was spacious, comfortable and well-equipped. However, my daughter's room was missing both the bed for our four-year-old grandson and the cot for the baby. This took another hour to resolve, meaning it was very late before everyone was finally settled. We were also surprised that the hotel charged €20 to use the room safe for the week. In our opinion, this should be included as standard in a four-star hotel. Housekeeping visited every day and changed the towels regularly, but the room floor was never mopped during our stay. It became noticeably dirty, something that was obvious from the condition of our feet and socks after walking around the room. Another surprise was discovering that we had to book a time slot for dinner in the buffet restaurant. We have stayed at many all-inclusive hotels and have never encountered this before. Once inside, it became clear why this system was in place. The cooking station was relatively small, with a limited selection of freshly prepared dishes. Overall, the buffet lacked variety, and the menu was repetitive throughout the week. There was also very little specifically aimed at young children. Normally, we would expect simple options such as chicken nuggets or similar family-friendly meals. Although we always managed to find something to eat, our four-year-old largely survived on chips, rice and ice cream for dessert. Drink queues were also frequently long, and it was apparent that many areas of the hotel were understaffed. We had booked a table at the Route 66 restaurant for the Saturday evening and were really looking forward to it. Sadly, it was one of the biggest disappointments of the holiday. My starter consisted of three chicken wings, identical to those served daily at the pool bar, so there was nothing special about them. For my main course, I ordered the chicken burger, which was a pink processed chicken patty without any coating. It was extremely poor quality and quite unpleasant. The rest of the family ordered various burgers, and everyone agreed they were equally disappointing. We all left most of our meals and spoke to the restaurant manager, explaining that the food was well below the standard we expected. The most disappointing part of our holiday involved my Ray-Ban sunglasses. As we were leaving the restaurant, I accidentally left them on the table and didn't realise until the following morning. As the restaurant was closed during the day, I returned at around 7:00pm and spoke to one of the waitresses. She confirmed that she had found the sunglasses on the table and had placed them on the greeting desk at the restaurant entrance for me to collect. Naturally, I was relieved. However, she then informed me that they had disappeared and suggested they had either been moved by housekeeping or taken to reception. I immediately checked with reception, but they did not have them. The following day, I spoke with the Guest Relations Manager, who was initially very helpful and assured me that she would locate them, stating that items did not usually go missing from the hotel. She said she would speak to colleagues, send emails and investigate the matter thoroughly. Over the next few days, I spoke to her on three further occasions. Each time, she assured me she was still trying to locate the sunglasses. The day before we were due to leave, she admitted that she had been unable to find them. While I fully accept that I accidentally left them behind, they had been found by a member of staff and placed somewhere safe for collection. They were therefore in the hotel's possession before they disappeared. I suggested that it appeared a member of staff may have taken them. At that point, the Guest Relations Manager's attitude changed noticeably. She immediately became defensive of her staff and spoke to me in what I felt was a rather aggressive manner. The hotel accepted no responsibility whatsoever, despite the sunglasses going missing after they had been recovered by staff. As a result, someone is now in possession of a pair of Ray-Ban sunglasses worth approximately £200. Finally, on the day of departure, we enquired about keeping our room until 4:00pm rather than checking out at midday. We were quoted €20 per hour, meaning a total of €80 for four hours. We were also informed that, despite having paid for an all-inclusive holiday, we would need to pay an additional €10 per person to continue using the all-inclusive facilities between 12:00pm and 4:00pm. This is something we have never encountered at any other all-inclusive hotel. It is such a shame because the hotel itself is attractive, the location is excellent, and the pool and beach facilities are wonderful. Unfortunately, the experience was let down by apparent understaffing, disappointing food, unnecessary extra charges and the hotel's handling of my missing sunglasses. Regrettably, despite the positives, this is not a hotel we will be returning to.

Overall, we had a very enjoyable stay at H10 Tindaya and would recommend it if the price is right.

The hotel is in a beautiful beachfront location with stunning sea views from the terrace and pools. The beach is directly accessible and very nice. However, the resort is quite secluded, with nothing within walking distance, so be prepared to stay on-site for most of your holiday.

We stayed in a Junior Suite (2 adults, 1 child and a baby), which was spacious, comfortable and well suited to a family. Nespresso coffee machine was a great touch.

We didn’t upgrade to Privilege and didn’t feel we missed out.

As part of the standard all-inclusive, we had one meal at Route 66, which was disappointing. It felt very similar to the buffet, just plated and served, with no real added value. The buffet, in comparison, was better.

The buffet overall was good. Selection wasn’t huge, but the food was fresh and well prepared, with pasta, grilled meats, local dishes and a different special each night. Desserts were also plentiful. There are standard IKEA high chairs which unfortunately weren’t cleaned between meals so pack some antibacterial wipes.

The Kids Club/animation team were excellent. Sessions ran twice daily, with a mini disco and evening entertainment. The staff were friendly, enthusiastic and brilliant with the children.

The bars were good, with Estrella beer and branded spirits included. Cocktails were a bit of a weak point. Measurements are very generous, I had to keep asking to not serve me a 50/50 split gin and tonic. Good problem to have.

There are water refill stations throughout the resort, which is very useful so worth bringing reusable bottles.

WiFi was excellent across the whole hotel with no issues at all. No need for mobile data.

We visited in late June/early July and it was extremely windy at times. On a couple of days it was too windy to use the pool umbrellas. Not the hotel’s fault, but worth being aware of.

Overall, a good family-friendly resort with great views, comfortable rooms and strong entertainment. The location is very quiet and the wind may be a factor depending on when you visit, but we would recommend it for a relaxing all-inclusive break.

Stayed a week in June 2026.

Costa Calma is a very quiet resort. The Hotel location is excellent, right on a beautiful beach with white sand and turquoise ocean.

Hotel is a little dated but kept very clean and well maintained. Rooms were spacious and bed was super comfy. Would have loved a kettle in the room to get drinks.

Food was okay. Breakfast and dinner had plenty of options. Snack bar was very limited and same every day. Best place was coffee lounge and route 66 American diner.

Pools were amazing and again well looked after with mini golf and volleyball that can be hired from reception.

Staff were polite but not particularly friendly, and we felt were quite surly to us. It is very popular with Europeans - had a nice relaxed atmosphere and all guests were very respectful of each other.

Bar selection was great but they were understaffed on both night and day bars so can imagine the staff were a bit fed up.

The worst part of our holiday was having to pay €10 each after midday to stay all inclusive on our last day. We arrived at 11pm Sunday and we left at 4pm the next Sunday. We thought it was outrageous that we had to pay again when we had already paid for 7 days (so really still had 11 hours left)! Left a very sour taste in our mouth and for that reason, we would never return to this hotel. Never had this anywhere before where you were left with no food/drinks for 4 hours?!!

Overall, a lovely holiday but feel robbed of €40!