Palia Las Palomas

Be careful if booking with TUI online. The rooms come up as promo rooms which as any would believe is a small discount for booking online which it certainly isn't. Promo means substandard rooms which are located in the basement, are former staff rooms, extremely worn out, clearly have damp which an attempt to paint over has failed and smell strongly of damp, and don't have a balcony. We were provided 2 of these rooms and immediately complained to reception who informed us that these were the rooms we had booked and pointed out promo on the booking form. The reception stated they could only move us to better quality rooms if we paid a further £630. We paid and immediately contacted TUI who offered a £120 goodwill voucher. We declined this requesting a refund for the extra we had to pay, after numerous emails TUI are still refusing to refund. TUI do not describe the rooms online accurately they are clearly misleading customers and the hotel seem to be aware as two other families had suffered the same whilst we were there.

This is our second stay at Las Palomas and would definitely recommend it and will come back again. All the staff are friendly and welcoming and with a 7year old the kids club and kids evening disco were a resounding hit. Plenty of food choices and the addition of a second pool (wasnt open on our visit) it should make the hotel even more appealing.