Higueron Hotel Malaga by Hilton

Beautiful hotel with all the facilities we required and had time to enjoy. Everyone was helpful & friendly. Rooms were very clean & well designed & equipped. The food was absolutely superb at the hotel. We went as four friends on a padel coaching holiday which was so much better than we expected. The experienced staff were brilliant.

Quite surprised that reception told us that the rooftop bar was open until 1 am and at 12.30 I ordered some drinks and he then came to us and said we are closing in 5 minutes. We had to take drinks downstairs in reception. I wouldn't have bought them if he said we are closing in 5 minutes. Other than that to Hotel was beautiful

There are hotels that impress you with their beautiful architecture, luxurious facilities, excellent food and outstanding locations. And then there are hotels that go beyond all expectations, leaving you with memories and experiences that stay with you long after your departure. This hotel in beautiful Málaga is undoubtedly one of those exceptional places. I had the absolute pleasure of staying at this magnificent property while working alongside my team on the migration of the hotel's operating system to Hilton's new PEP platform. First and foremost, I would like to express my sincere gratitude to the entire hotel team for welcoming us with such warmth, professionalism, patience and understanding throughout this important transition. Implementing a new operating system is never an easy process. It requires dedication, adaptability, teamwork and, above all, a willingness to embrace change. Despite the challenges that naturally come with such a significant transformation, the team demonstrated an incredible commitment to learning, supporting one another and maintaining the highest standards of hospitality. What impressed me most was that, even during challenging moments, the guests remained their priority. The hotel itself is absolutely beautiful. Its wonderful location in Málaga, elegant surroundings, impressive facilities, outstanding food and breathtaking rooftop experience make it a remarkable destination. Every dining experience was a pleasure, with delicious food, beautiful presentation and attentive service. Everything felt carefully considered to create a memorable guest experience. However, as someone who has dedicated many years of his career to hospitality, I strongly believe that a beautiful building alone does not make a hotel exceptional. It is the people inside that building who bring it to life. And this hotel has some truly extraordinary people. I would therefore like to recognise the following departments and individuals who made my experience so special. 🌟 General Management & Leadership I would like to begin by expressing my sincere appreciation to the General Manager, whose leadership, professionalism and genuine concern for our wellbeing were evident throughout our stay. She made a wonderful impression by ensuring that my team and I felt comfortable, welcomed and well looked after. Great leadership is not simply about managing an operation. It is about creating an environment where people feel valued, supported and inspired to deliver their best. Her commitment to these values was clearly reflected in the team around her. A very special recognition also goes to Younes, Rooms Division Manager. During our time at the hotel, Younes faced numerous operational challenges, particularly with the system transition. Nevertheless, what stood out was his ability to maintain a positive attitude, remain approachable and continue supporting the operation despite the pressure. I genuinely admired his resilience and determination. What made his hospitality even more memorable was his kindness in personally sharing his contact details should I return for a future stay. It was a simple gesture, but one that demonstrated how much he values relationships and the guest experience. Younes, your positivity during difficult circumstances speaks volumes about your professionalism and character. Thank you! 🛎️ Reception, Front Office & Guest Relations The reception team deserves tremendous recognition. Being at the forefront of hotel operations during a major system migration can be particularly demanding. The team must learn new procedures while simultaneously managing guest expectations, operational requirements and unexpected challenges. Despite these pressures, I witnessed remarkable teamwork, professionalism and a genuine commitment to delivering excellent service. Miguel – Night Manager I would like to give special recognition to Miguel, who demonstrated impressive leadership throughout the transition. Having worked in night management myself for many years, I understand the unique pressures and responsibilities that come with this position. Night managers often have to make important decisions independently, manage unexpected situations and ensure that the hotel continues operating smoothly while much of the management team is away. Miguel faced several challenges during the migration, yet he consistently demonstrated determination, resilience and strong leadership. His ability to navigate the new PEP system while supporting his team and managing operational responsibilities was particularly impressive. Miguel, I genuinely respect your leadership and the way you handled challenging situations. You should be proud of the example you set for your team. ViVi – Reception Another individual who truly deserves applause is ViVi. If there is one thing ViVi never forgets, it is to be friendly, welcoming and to greet people with a genuine smile. One particular situation left a lasting impression on me. I personally witnessed a guest approaching her with a rather rude and demanding attitude regarding a request. Situations like these can test even the most experienced hospitality professionals. However, ViVi handled the interaction beautifully. Instead of allowing the guest's attitude to affect her professionalism, she remained calm, patient, friendly and continued smiling. What happened next was remarkable. The guest, who had initially approached her with frustration, eventually began smiling too. That moment demonstrated something incredibly valuable: the power of genuine kindness in hospitality. Turning a difficult interaction into a positive experience is not simply good customer service. It is an exceptional skill that deserves recognition. ViVi, you reminded me that sometimes a smile, patience and a positive attitude can achieve more than words ever could. Outstanding work! Paula – Guest Experience I would also like to recognise Paula, whose willingness to support her colleagues made a significant impression. Although her primary responsibilities are focused on residential guests, I witnessed her stepping beyond her usual duties to assist the reception team during particularly busy periods. She did not hesitate to help when additional support was needed. This is the true definition of teamwork. Great employees do not limit themselves to the boundaries of their job descriptions when they see colleagues who need assistance. Paula, your initiative, flexibility and team spirit made a real difference. Your colleagues are fortunate to have someone so willing to support them. The Wonderful Front Office & Guest Relations Team My sincere appreciation also goes to: Celia – Guest Relations Mario – Reception Luis – Guest Relations José – Reception Florentina – Guest Relations Susana – Reception Thank you all for your kindness, professionalism, cooperation and willingness to learn throughout the PEP migration. Your commitment to the guest experience, even while adapting to new operational processes, was admirable. Every one of you contributed to making my stay memorable. 🍽️ Restaurant & Dining Experience The restaurant was undoubtedly one of the highlights of my stay. From the delicious food to the warm atmosphere and exceptional service, the dining experience was consistently wonderful. What made it especially memorable was the hospitality of the restaurant team, who created an environment where I genuinely looked forward to returning. Javier – Restaurant A particularly heartfelt recognition goes to Javier. Every time I visited the restaurant, Javier welcomed me with open arms, genuine enthusiasm and a wonderful sense of hospitality. He consistently made sure I was comfortable, well looked after and enjoying my dining experience. These gestures may appear small to some people, but for someone who spends considerable time travelling for work, they make an enormous difference. Being recognised, welcomed and treated with such genuine care can transform an ordinary meal into one of the highlights of your day. Javier, thank you for making every visit feel special. Your warmth and attention made a lasting impact on my experience. Recognition to the Entire Restaurant Team I would also like to express my gratitude to: Dessi José Giovanni Álvaro David Ambrosio Ángela Raquel Every member of this team contributed to the excellent atmosphere and dining experience. The food was absolutely delicious, the service attentive and the overall experience a wonderful reflection of the hotel's standards. I would also like to recognise Alexis, the morning chef, for his contribution to the excellent food and breakfast experience. Behind every memorable meal is a team of dedicated individuals working hard to maintain quality, consistency and presentation. To the entire restaurant and kitchen team: thank you for making every dining experience such a pleasure! 🌅 Infinity Rooftop Bar – Spectacular Views, Exceptional People The Infinity Rooftop Bar is another truly outstanding feature of this hotel. With its beautiful surroundings, stunning atmosphere and wonderful views, it offers an experience that perfectly complements the beauty of Málaga. However, once again, it was the people who made this experience unforgettable. I would like to recognise: Henrique Javier Noemi Sergio David Thank you all for your warm hospitality, friendliness and the welcoming atmosphere you created. Noemi – A Truly Extraordinary Gesture of Kindness I would like to reserve a very special mention for Noemi, who genuinely touched me with an incredibly thoughtful gesture. During one of our conversations, she discovered that I was interested in exploring Málaga and experiencing more of the beautiful surroundings. Without any expectation or obligation, she kindly offered to take me to the cable car attraction after finishing her shift so that I could enjoy more of the area. Unfortunately, because of my working schedule, it was not possible to accept her generous invitation. However, the gesture itself meant a great deal to me. Here was someone who had already spent her working hours looking after guests, yet was still willing to offer her personal time to help someone discover the destination. That level of kindness goes far beyond what anyone could reasonably expect from a hospitality professional. Noemi, although I was unable to join you, I want you to know how genuinely happy your offer made me. It was an incredibly thoughtful gesture that I will remember with great appreciation. People like you are the reason hospitality can be such a beautiful profession. Thank you for reminding me that genuine human connection is one of the most valuable experiences a hotel can offer. 🍸 Chupadero Bar A special thank you also goes to Robert from the Chupadero Bar. Your contribution to the hotel's welcoming atmosphere and guest experience deserves recognition. The hotel's bars are wonderful spaces to relax, enjoy the surroundings and unwind after a demanding working day. Thank you for being part of what made my stay so enjoyable. 🧹 Housekeeping – The Unsung Heroes of Hospitality Housekeeping is one of the most essential departments in any hotel, and one that deserves far more recognition than it sometimes receives. A beautiful hotel can only maintain its standards through the dedication and hard work of the people responsible for its cleanliness, comfort and presentation. I would therefore like to recognise: Emi – Housekeeping Micaela – Public Area Housekeeping Thank you for your dedication and for contributing to the immaculate presentation and welcoming environment of the hotel. The attention given to the rooms and public areas was an important part of my positive experience. Your work may often take place behind the scenes, but its impact is visible everywhere. You are an essential part of what makes this hotel exceptional. 💼 Finance & Billing I would also like to express my appreciation to Pablo from the Billing and Finance Department. During a major operational system migration, the responsibilities of finance and billing are particularly important. Adapting to new procedures and ensuring operational accuracy requires patience, attention to detail and collaboration. Thank you, Pablo, for your contribution and cooperation throughout this transition. Your department plays an essential role in ensuring the success of the hotel's daily operations. 💙 A Final Message to the Entire Hotel Team As my stay comes to an end, I find myself reflecting not only on the successful progress of the PEP migration, but also on the wonderful people I had the privilege of meeting. Working on system implementations across different hotels allows me to experience many properties, operational cultures and teams. And one thing I have learned is that the most memorable hotels are not necessarily those with the most impressive facilities. They are the hotels where people make you feel genuinely welcome. This property has everything a guest could wish for: a beautiful location in Málaga, elegant surroundings, fantastic food, wonderful bars, impressive rooftop facilities and excellent hospitality. But its greatest asset is unquestionably its people. I am deeply grateful for the opportunity to have worked alongside such a dedicated and welcoming team during this important chapter of the hotel's development. Thank you for your patience while learning the new PEP system, for your willingness to embrace the challenges, for your cooperation with my team and, most importantly, for never losing sight of what truly matters: the guest experience. To the General Manager, Younes, Miguel, ViVi, Paula, Javier, Noemi and every individual mentioned in this review, please accept my sincere appreciation. I would also like to extend my gratitude to every other colleague whose name I may not have had the opportunity to learn or remember. Your efforts were equally valuable and appreciated. Hospitality is not simply about providing a service. It is about making people feel valued, respected, comfortable and remembered. And this team has achieved exactly that. I arrived in Málaga to support a system migration. I leave with wonderful memories, tremendous respect for this team and a genuine desire to return. I wish every one of you continued success as you move forward with the new PEP system. I have every confidence that your teamwork, resilience and commitment will help you achieve great things. Thank you for making my stay so special and for reminding me why, after so many years, I continue to love the world of hospitality. An exceptional hotel, an outstanding team, and an experience that deserves far more than five stars! ⭐⭐⭐⭐⭐ With sincere appreciation, Pedro Caballero Clemente