Hotel Best Siroco

As soon as we arrived we noticed how rude the reception staff were. They never acknowledged us, in fact every time we went to the desk was the same, they just kept chatting to each other. The animation team were the same, although they did do some pool exercises nobody ever came over to us or even smiled as they were passing. The room was clean although very tired looking and the cleaners were always pleasant. But the pool area wasn’t cleaned at all. I pulled a plaster from the pool and put it on the slide and it was still there 4 days later and there was green moss around the showers. The food was ok most of the time apart from one day when I had some ham and it was slimy and smelled off. We were pretty shocked that we had to pay for drinks with our evening meal, even water. It could have been a whole lot better with better staff. It costs nothing to be polite.

Rooms weren’t swept on arrival so floors were dusty I don’t think they were mopped the whole time we were there glasses were never replaced with clean ones either and we had to ask for towels to be changed. The maid came in one day and it seems she had spilt a bucket of water only mattress and tried to cover it up with the bedding so I had to have it replaced. No aircon or water fountain in the gym The ladies toilets next to the gym out of three of them only one locked properly. The food was quite good always fresh and something to find but if you wanted fresh hot food there was only one person on show cooking and the queue was always so long. Sometimes we waited ages to get served for a drink but the locals always seemed to be served quickly. Drinks are reasonably priced and the do a cocktail of the day for €6 we was never told about the drinks upgrade and not offered it at all which was disappointing. Nor was it advertised around the hotel that I could see. The pool area, although hosed down wasn’t swept so all the hosing down did was move the dirt around Also the lovely new infinity pool was €20/30 per day and the Bali beds which sat mostly empty every day were extra to use also. We asked for a quiet room but was put along the same side as the evening entertainment I would return but maybe outside of the Spanish holiday season for better service