Holiday World Polynesia, Affiliated by Meliá

Great team very friendly. Made you very very welcome & involved

Half way through and the facilities are very good, we have stayed in so many 5 stars hotels before but this is by far the best. I would 100% recommend especially for family’s. There is a shuttle bus every 15 minutes for the main pool. The hotel is that big there is 3 parts of the hotel which is why the shuttle bus comes every 15 minutes take you to any part of the pool/hotel you would like to go. The entertainment and staff are amazing the staff are very friendly and helpful I would 100% recommend

Great family holiday – 7/10, with a few things that could be improved We stayed at World Holiday Polynesia as a family of four – two adults and two children aged 13 and 8. Overall, we had a good holiday and would give the resort around 7/10. The hotel is huge and there’s plenty going on. It’s situated on a small hill, but this wasn’t really an issue as there’s a regular shuttle bus running between the hotels and Beach Club. The third hotel is also only about a two-minute walk away. Our kids absolutely loved seeing the turtles and birds around the resort, which was a really nice touch and gave the place a great atmosphere. The room was probably our biggest disappointment. We had two single beds and a sofa with a single pull-out bed for the four of us. With children aged 13 and 8, it wasn’t the most comfortable or practical family arrangement. That said, we managed and it certainly didn’t ruin the holiday. The food was very varied, with plenty of choice. For the rest of us, breakfast, lunch, dinner and the poolside food court were a bit of a raffle – some meals were great, while other times we struggled to find something we really fancied. However, one member of the restaurant team deserves a special mention. He noticed that our non-verbal autistic son was struggling with the food at dinner. He came over and, without wanting to disturb us while we were eating, explained that if we told the restaurant staff one meal in advance, we could pre-order something our son would eat. This was an absolute game changer for us. It meant our son could have his comfort foods and actually enjoy mealtimes rather than going without. As a family, we really appreciated him taking the time to notice, understand and offer a solution. Sometimes it's the little things that make the biggest difference. The pools were good and we mainly used the pool at our hotel, which our son absolutely loved. The smaller Riwho hotel had a smaller pool, while the Hotel Village had a huge pool, but unfortunately this was just too busy for our son. The Beach Club looked fantastic and had loads going on, but again, it was a little too busy for us. We didn’t actually spend much time on the beach because our kids don't like sand! 😂 So we can’t really comment on the beach itself. The staff were generally very friendly. Reception were helpful, the restaurant staff were welcoming, and as mentioned, the waiter who helped our son was fantastic. The cleaners were a bit hit and miss – some were lovely and helpful, while others were less so. The bar staff were brilliant, always friendly and keeping the spirits up. They definitely helped create a good holiday atmosphere. Entertainment during the day was good, with lots going on and plenty of activities if you wanted to get involved. Our kids didn’t really take part in much, but the entertainment team were always in good spirits and clearly worked hard. The evening entertainment was okay – enjoyable enough, but probably not the highlight for us. Overall, we had a good family holiday. It wasn’t perfect, and there are definitely areas that could be improved, particularly the family room arrangements, but there was plenty to do and we found ways to make the resort work for us. For our family, the biggest positive was the understanding shown towards our son. Finding someone who noticed he was struggling and went out of their way to help made a massive difference. Overall rating: ⭐⭐⭐⭐⭐⭐⭐ 7/10