- Benidorm Holidays
- Costa Blanca
- Villa Del Mar
1/79
View 79 Photos
Villa Del Mar
Spain, Europe
Costa Blanca
This hotel is situated in Benidorm, on the sea front and only 30 metres from Poniente beach. The city centre is 300 m away where guests will find many shops, bars and restaurants. This beach hotel has a total of 108 accommodation units, of which 61 doubles, 46 individuals and 1 presidential suite. The property offers guests the use of a reading lounge, as well as a games area. Two bars serve a selection of drinks and there is also a restaurant on-site. The spacious rooms are overlooking the pool and are all provided with a sofa and a flat-screen TV. In addition there is a bathroom with a hydro massage shower and design amenities. This hotel offers a swimming pool with a terrace, sun loungers and parasols.
Facilities
- Darts
- Billiards
- Spa treatments
- Solarium
- Sauna
- Entertainment programme for adults
- Outdoor freshwater pool
- Children playground
- Sun loungers
- Entertainment programme for children
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent5,097 reviews
Excellent
71%
Very Good
19%
Average
6%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Break with daughter
Location ideal, on the quieter end of Benidorm, although only a ten minute walk to the old town. Hotel quite modern compared to others and room and food very good. No faults, would definitely visit again.
Review by Sue A Feltham, United Kingdom
Shocking manager, upon dealing with problem at spa.
I wanted to share my honest experience regarding the spa facilities and how the situation was handled during my stay.
When booking, we were given the clear impression that the couple’s package included a 50-minute shared treatment together. However, when we arrived and asked about the timing – 45 minutes after entering the spa – we were told it was actually individual treatments, meaning we would be waiting around while each person was seen separately. We were also informed the massage would only last 15 minutes, which was completely different to what we were promised.
We were unhappy with this change and agreed to pay just for the use of the facilities. We were charged €75, even though the brochure clearly states a rate of €20 per person – this was very misleading.
What made the experience even worse was the way we were treated. The staff spoke in Spanish between themselves and we could clearly hear them discussing us, as we was translating in real time , including remarks about not wanting to refund the full amount and offering only a smaller sum instead. There were even comments like “they are not worth it”, which felt very disrespectful and made us feel inadequate. The reception staff also gave me constant dirty looks, which was extremely unprofessional and unacceptable.
As someone who visits spas regularly and runs my own salon, I know exactly what good service looks like. The spa itself was also not up to standard – it was clearly in desperate need of maintenance, with grouting needing to be re-done and areas requiring a thorough clean.
I am very disappointed with how the whole situation was managed. It was unprofessional, misleading and disrespectful. I translated my concerns in Spanish so they could see my points why we wasn’t happy, they got the manager (who was dealing with it upstairs with the spa receptionist) and our views was subsided with a smile and grin on her face. Appalling management, and even worse customer service.
The only positive at the hotel was the rooftop bar lady. She went above and beyond. She would deserve 5
Cheap, cheerful, wouldn’t go again
Location was great right on the beach, if you have a sea view room the road is quite noisy but worth paying for. The reception staff were the most unhelpful & miserable people I think I’ve ever met! The evening entertainment ( as there is nothing in the day time ) is awful, it’s downstairs in a room in the basement no windows nothing. The hotel was clean at all times which was one good thing. The food was ok breakfast is your bog standard Buffett breakfast, dinner was ok they did try but my only worry was that nothing was labelled for allergies & having a severe fish allergy I was reluctant to eat some things, & the staff didn’t really understand when I asked what was in things. Do not eat the snacks that they serve mid afternoon they look like all the left overs just reheated up. The one blessing was the rooftop bar, the staff were amazing, happy & friendly, also in the spa which is up there too I had a great massage. To sum it up very cheap & cheerful don’t expect to much.
Review by Joparry123 Surrey, United Kingdom
Good alround hotel
What can I say about this hotel.
It was amazing the views, the cleanliness just everything about this hotel was amazing.
If I had to pick any faults with the hotel it would be the air con. Sadly in the room we stayed the air con was not powerful at all. It honestly felt like someone just breathing on you. There was a wall mount to control the ac but when settings are changed or temperature is lowered it would revert back to the settings that are set by the hotel. As a larger gent in the middle of Spanish heat I did struggle quite abit with sleeping due to not being able to turn the ac fans up or turn the temperature down.
But other than that small problem the entire hotel was and is fantastic.
Highly recommend
The hotel was great stayed in room 608 ,the room was everything we expected with the jacuzzi, The food was spectacular, saw a review about having to make a meal with the food ,its easy when its a buffet, so not sure why people leave negative reviews, The staff are amazing and so polite, saw another review about having to get up crack of dawn about putting towels out on the beach, its standard so the negative comments about it are self entitled people, the roof top bar is excellent, I recommend this hotel and im hard to please, I will be returning next year booking already anyone who leaves a negative comment about the hotel or the staff shame on you ,yes maybe need to be updated but guess what your on holiday!The beach is 2 mins away !
