Flash hotel Benidorm

Stayed here for 4 nights as a group of ladies age 46- 76. Perfect location, walking distance to the seafront and to the strip, opposite Morgans Tavern. We stayed half board- breakfast was plentiful and lots of it. The evening meal - main dishes seemed a little mismatched - dishes not easy to piece together. Though there was a great salad bar and lots of lovely desserts. Rooms were clean and spacious - lovely big beds in our twin rooms. Also lovely hotel bar - an open terrace with live music in day and night. Would stay here again

Been coming for years to the flash,however this was the worst visit we have encountered.We asked for the same room as we normally do get it,this time in reception it was said we see what you asked for but you are not getting it so we will put into another room on the 11th floor as I am in charge and that’s what you are getting.The room door did not lock fully as it had somehow been broke through as the locking frame had a big hole behind it and not fixed to the door frame,you could actually push it away from the frame.On arrival first 2 days the room got cleaned then it never no beds made no towels and no loo brush in the room ,that’s the 3rd day no cleaning and next day the cleaning was not even good enough bits still left in most places ,bath taps were completely covered in dust the whole 7 days never got touched and even the loo never got cleaned,due to this after all the years it’s looking bad that we may never return .In the past we have good relations with previous staff but this time it was bad.On the room side of this we asked for the same room as it had a walk in shower which was helpful as the wife had just had hip surgery and struggled to get low down for the bathing aspect ,We just felt that things had gotten worse from all the years we stayed there ,so it looks like a stay elsewhere next year.Didn’t want to change hotel but this time it was not very pleasant after a 10/12 year visit.