- Algarve Holidays
- Albufeira
- Pine Cliffs Ocean Suites
1/46
View 45 Photos
Pine Cliffs Ocean Suites
Portugal, Europe
Albufeira
This lovely hotel is located in Albufeira. The premises count with 76 welcoming guests rooms.
Facilities
- 9 Restaurants
- 2 bars
- Gym
- 8 Swimming pools - 6 with children's areas
- Indoor pool
- Golf Course*
- Cooking School*
- Bike Rental*
- Scooter rental and Segway rental*
- * at a fee
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good306 reviews
Excellent
52%
Very Good
17%
Average
16%
Poor
7%
Terrible
8%
Location
Cleanliness
Service
Value
Loyalty mens nothing at Pine Cliff
I have been a loyal guest at Pine Cliffs Resort I Algarve for six consecutive years and have always considered it one of the leading Marriott properties. Unfortunately, this year’s experience has been deeply disappointing. We made our reservation in March for our July holiday, well in advance, and specifically requested rooms away from those located above the restaurant due to the noise and our previous experience. These preferences were communicated clearly when we booked and 6 times during spring and summer. On arrival, we were allocated exactly the rooms we had asked not to receive. What has disappointed me even more than the room allocation has been the way the situation has been handled. Rather than acknowledging our long-standing loyalty and trying to find a reasonable solution, we have received inconsistent explanations and no meaningful effort to resolve the issue. We have asked the management for a compensation but they are totally ignorant – they just claim you have gotten what you booked, but if we knew we would never have booked. As guests who have returned year after year and spent a considerable amount of money at this resort, we expected our clearly stated preferences to be taken seriously, especially when booking several months in advance. Loyalty should count for something – however not at Pine Cliff. This experience has left us feeling that repeat guests are not valued as much as they should be. It is a shame because the resort itself is beautiful, but excellent hotels are defined not only by their facilities but by how they treat loyal customers when problems arise. But at Pine Cliff the reception says one thing and management something else. This problem could have been easily solved, but management is looking more at “the book of rules” – than making loyal customers feel appreciated. I sincerely hope management reviews how guest preferences and repeat customers are handled, as this experience has seriously affected our confidence in returning to Pine Cliff – I would also recommend others to think before they book a room at Pine Cliff – because since these are privately owned apartments you will just get what they have to offer, sometimes good and sometimes bad. Is this a correct member of “leading hotels of the world”. I don´t think so anymore. I am looking for a new luxury place at Algarve, so if anyone knows a place with good sports facilities, good accommodation and service - please let me know, thank you. Best regards Michael
Cannot be bothered to answer e mails
It is a pity that when you file a complaint they never even answer to your e mail, nor when you send a reminder….. still no answer !!
Review by Frank3404 IJsselstein, Utrecht, Netherlands
Pine Cliffs - A huge thank you to the O’Grill restaurant team
I have just left a glowing review for Pine Cliffs, but omitted to personally call out Avtar from the O’Grill restaurant and pool area who really went above and beyond providing us with exceptional service throughout our stay. A huge thank you to him and also to the manager of the O’Grill restaurant, who is always both most personable and very efficient. Hopefully see you both next time! 👍🙏🏼
Still going down hill!
All the guest facing staff are excellent in the bars and restaurants are as are the people that service the rooms.
Blowing a gale last night and still no indoor bar wind so strong it knocked my wine over.
Portifino restaurant being set up tonight would like to book a table but no concierge or guest services answering calls. Even called the hotel direct and still no answer.
What’s going on here? Noticed 2 lovely wedding events took place here during our stay. They had a lovely time and were well cared for awesome.
Are hotel guests second class citizens when it comes to food and drink?
Beautiful property with outstanding service recovery
We had a rocky start to our stay. Despite requesting a 1:00 pm check in in advance, our room was not ready on arrival and communication regarding the delay was inconsistent. We also experienced difficulty reaching Guest Services, Room Service, and management by phone.
Claudio, one of the hotel's guest service associates, kindly stepped in and connected us with Ricardo, one of the hotel's managers.
Ricardo took the time to listen to our concerns, address them professionally, and ensure we felt genuinely heard. His leadership and service recovery completely transformed our experience.
The property itself is beautiful, with excellent amenities and many kind and helpful staff members. Thanks to the exceptional response from Ricardo, supported by Claudio, we left with a very positive impression and would gladly return.
