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- Albufeira
- Janelas do Mar
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Janelas do Mar
Portugal, Europe
Albufeira
This apartment hotel is located in Montechoro, on a hilltop, with breathtaking panoramic views. Guests will find a shopping area close to the hotel with an array of shops, restaurants, and bars. Lively Albufeira and its amazing nightlife is only 2.5 km away, and there are public transportation links just metres from the hotel. Oura beach is 2.5 km away. The Faro Airport is situated 40 km from this property. The hotel offers guest rooms over 9 floors which have been renovated to suite guests' comfort and convenience. Each room is equipped with air conditioning, flat-screen TV with international channels, safe, hair dryer, telephone, ironing facilities. Most of the units feature panoramic views of the Atlantic Ocean and Albufeira city. The hotel also offers many activities such as live sport events, Water Park, evening entertainment, swimming pool, fitness centre, hot tub and massage.
Facilities
- Wired Internet
- Wi-fi
- Local and international calls
- Car hire
- Secure parking*
- Laundry service
- Bicycle hire service
- Multilingual staff
- Air conditioning in public areas
- Smoke detector
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
3.5 Very Good734 reviews
Excellent
21%
Very Good
32%
Average
26%
Poor
10%
Terrible
11%
Location
Cleanliness
Service
Value
Mostly positive experience
The hotel is mostly good. I was recently here for a holiday staying in the penthouse suite of building 1. One woman at reception was always rude, though every other worker I spoke to was lovely. Room service woman was very nice. The shop closes, but you can ask at reception and they’ll open it. Except for the one lady that refused, and said to come back later. Rooms were tidy, beds were comfortable. It is very close to the strip. We came at a great time, can’t complain. The atmosphere was brilliant, anyone I spoke to there was friendly. Everything is on deposit, room, safe, gym, etc. the gym was small but did the job. There were two rooms on floor 9, it was relatively quiet. I would definitely return to this hotel. The hotel matters greatly to the trip, it’s where you eat and sleep. This place worked well for what I was looking for. I was amazed when I first walked in, I was in disbelief that that’s where I was going to be staying. It was beautiful.
Extremely rude staff.
Our experience with the receptionist, Maria, was extremely disappointing. From the moment we arrived, she was rude, dismissive, and appeared very frazzled. Instead of trying to help, she was aggressive and patronising throughout our interaction.
We had booked our hen party through a booking company, but Maria insisted that our reservation did not exist. Rather than investigating the issue professionally, she repeatedly dismissed us. In the end, a representative from the booking company had to come in person to resolve the misunderstanding and confirm that our booking was valid.
What made the situation even more uncomfortable was that Maria demanded we speak Portuguese because we were in Portugal, despite us being visitors from Ireland. We always make an effort to be respectful when travelling, but expecting tourists to speak the local language in order to receive assistance is unreasonable.
Overall, Maria was unhelpful, confrontational, and made what should have been an exciting start to our hen weekend unnecessarily stressful. Thankfully, the booking company was able to sort everything out, but the reception experience left a very poor first impression.
We were also told by Maria that if we wanted toilet roll, then we would need to find the cleaners ourselves and if we couldn’t, then to buy some. Extremely disappointed and shocked that this woman has a job as a receptionist.
Not what was expected from previous reviews
Booked privately through Booking.com so apartment was not maintained by the hotel itself, so cannot comment on cleaners etc. Grounds well kept, but don’t come here if you like quiet relaxing or sleep! Place was full of stag and hen do’s. Top pool was taken over by them like a club 18 to 30 holiday. Thankfully we found the other quiter pool down the stairs. Very noisy in the early hours with all the above arriving back when the clubs shut. No local shops or bars, everything a good 20 minute walk or uber ride away.
Maintenance works needed
Location is very outside of the town. Front desk staff, the girl we always ended up dealing with was not helpful at all, there was a young guy there that deemed more willing to help that i tried to get once or twice. Food was nice and bar staff were lovely. Very little every day items in the shop. Apartment: we were in a 2 bed, decor very out dated, marks on the floor that clearly had been there for years, chips out of the tiles, the sliding door leading to the tiny balcony is ready to blow right out off the hinges. Beds are literally like rocks Overall there is alot of maintenance works that needs to be done. I am aware the place is cheaper but its still expensive enough the least one could expect is to sleep without the rattling of the door and on a comfortable bed.
Got good and bad experience at same Time;)
We did the Booking from Booking.com and this time we were really disappointed because we weren't clearly informed about the deposit we have to do in check-in. There was nothing mentioned while we did booking and we did the deposit of 400€(100€ per person) and we realised it was not mandatory for everyone.They weren't asking deposit for portugues people and some other.So should we take this as a racial discrimination? And they also wanted the deposit in cash . So how can we get prepared about the deposit if we weren't informed before clearly . They said the previous day we can have buffet breakfast for 13€ per person and when we went next morning...the guy said buffet breakfast is not for you ..if we want something we have to order something else ;) It was really rude But Rooms were clean ,And price worthy but they really neet to update about this deposit information
Review by Sujan R Portugal
