Falesia Hotel

Wonderful stay . Spotless everywhere . Out of old town which was no bad thing . Bolt taxi ride into Old town approx 7/8 euros one way . Breakfast is 10/10 as was evening meals . Good choice of restaurants less than 300 metres down steps opposite hotel . Highly recommend the spa/ massage facilities . Virginia and Samantha are world class masseuse's and pound for pound the best I’ve ever had . Prices half what I’ve seen in other hotels I’ve stayed at .Plenty of loungers around pool or a lovely garden area . Would definitely return

Dreadful food in the evenings. No staff to serv drinks in the evening and if you do go to the bar on the tab was a 10% service charge. For what I don’t know. Will never go to this hotel again or book through jet. Both business will never see any of my money again.

This is the 4th. year we have been to this hotel, always in June for 2 weeks, always enjoyed it that’s why we came back on 10th June , the hotel itself is very stylish & has undergone several changes over the years , making it a lovely looking hotel within the reception area the bar & the dining room, I believe they also made some changes to the indoor pool areas. On arrival it was clear something had happened , the lady was quite nervous when explaining the rules, our room wasn’t ready so we had a drink in the bar which was very quiet, we paid the €40 for the towel hire (returnable ) & €50 to open up our debit card (returnable) when the room was ready we took the one working lift to the 3 rd floor, the room was smaller than previous years & looked over the front entrance & car park/road. We had to give the time we would be down for dinner !! The dining room had undergone some changes , minimalist dining experience re the tables, the salad starters were fine although a greatly reduced offering, the mains were cheaper cuts of meat, pies & pasta & very small portions of fish etc, a massive downgrade to what it was, the desserts were portioned in child size dishes but I suppose you could have taken more than one . All in the the dining experience wasn’t great, it was obvious that the majority of staff didn’t know what they were doing and there didn’t seem to be any management to help them, we had two nights when the drinks waiter didn’t come to us although we went to find him on the second night & he said 2 minutes but didn’t come, another night he arrived when we were on dessert. The bar was a big let down, previously they had fabulous staff who worked non stop mixing cocktails, chatting to customers whilst doing so, it was always busy with good entertainment, this year it was like a nursing home in there with a couple singing at the very far end of the room , we thought they were rehearsing at first but then realised it was the entertainment for the evening. One night we ordered a bottle of house wine and were billed over 48€ which was quite expensive for the wine served to us. They admitted they had no experience making cocktails!!!! Not the staff’s fault but the people in charge ( unseen ) the 2nd lift was fixed on day 13 by which time we had got used to using the fire stairs. The sun beds were fine , quite close together but I suppose that’s normal, we did notice the pool didn’t look as clean as it was & the herb garden looked like it hadn’t been taken care of , lots of poor plants with last years growth still on looks like they were dying off. Sadly we doubt we will be returning , we have wasted our money on this holiday & the price for 2027 is in the region of £5,000 for the 2 of us . When we checked out , paying the bill was a little bit complicated with change given & then taken back because something wasn’t printed , a bit of confusion about the 40€ towels !!!! We like most people save for our holidays & expect value for money, this time we felt we didn’t get it , someone has ripped the soul out of this hotel & it needs putting back.