115 The Strand Hotel and Suites

We were originally booked for room 314 at 115 the strand by venue collective. However, we had some issues in the apartment, such as cockroaches. We did inform the staff about that and they immediately organized a new room for us, a better, bigger with balcony room! I know nobody wants to find cockroaches in your hotel room and yes, there’s room for improvement about the cleanliness, however, we understand that this could happen sometimes, but the way the staff sorted this matter showed us how they do care about their customers. Special thanks to Kelcie (recepcionist) who did provide us a new room with less than 5 minutes!

I would definitely recommend and we are already thinking about going back to Malta and staying in the same hotel!

Thank you for asking about my stay! Regrettably, I must say that the experience fell far short of my expectations. Not because I expected extraordinary luxury, but because I believe fundamental aspects such as cleanliness, rest, and customer service should be the bare minimum any accommodation provides. To begin with, my wife and I had to sleep in separate beds, despite having reported the issue and given that our primary request was specifically to have a shared bed. Seeing that no solution was offered, we decided to push the beds together ourselves. It was then that we discovered a considerable amount of dirt underneath, along with someone else’s stray sock as an unexpected souvenir from a previous guest—definitely an experience that was not part of my vacation plans. To make matters worse, the air conditioning was exceedingly noisy and kept turning off on its own, making it difficult to rest. The soap and shampoo dispensers were also broken and kept falling off the wall. I must commend the creativity of the housekeeping staff, who attempted to keep them attached using toilet paper. An ingenious solution, no doubt, though with rather limited durability: the moment it got wet, they fell off again. I appreciate the intent, but it is worth remembering that my stay was paid for with money, not good intentions. In the kitchenette, there was a window that let light directly in toward the bed, with no way to properly block it out. As a result, getting a dark room to sleep at night became yet another challenge. Apparently, rest was also a amenity subject to availability. As for breakfast, it was acceptable, though identical every single morning. However, when I decided to make a sandwich to take back to my room, I was informed that taking food out was not allowed, as everything had to be consumed inside the restaurant. It is curious how strictly property rules are enforced when it comes to restricting the guest, while the basic requests and conditions that prompted my reservation received no such attention. At least internal regulations appeared to be in better condition than some of the facilities. Ultimately, I chose peace of mind over continuing to raise complaints. The reason? The only time I went to reception seeking a resolution, my request went completely unaddressed. Given that precedent, I deemed it unproductive to waste more of my vacation time reporting every deficiency, especially when I had no reason to believe this time would be any different. I preferred to enjoy my time off rather than turn it into an ongoing management of issues that, under normal circumstances, should not even exist. I appreciate the opportunity to share my feedback, as I hope these comments serve to address areas that clearly require improvement. An accommodation does not need to be perfect, but it must offer decent conditions of cleanliness, rest, and service—especially when the guest is paying for them. And finally, should anyone ever ask me for recommendations regarding this establishment, I would, in all honesty and courtesy, advise against staying here. Recommending a place implies being able to endorse the quality of the experience provided, and unfortunately, in this case, I would have no grounds to do so. It would simply not be fair to recommend to others an experience I would not be willing to repeat myself.