Matilda Hotel

The review I'm leaving is to warn people not to look at all ofbthe 5 star reviews and think this is a great hotel. It's not. It was a last minute booking fir us and had we paid full price I would have given 1 star. First the positives it is a beautiful location and very quiet. On arrival the staff had plated us 2 meals as we had arrived after dinner service had ended. The hotel allowed us to keep our room on the last day and check out late due to our return flight home being an evening one. The garden view and small private garden seating was nice. Now the bad points. The hotel is tired and the repair is quite poor. The bedroom furniture is very old although functional. The bathrooms are basic and tired. The shower holder in our bedroom was broken meaning we had to hold the shower head. The taps were quite scaled. The rooms were serviced daily but unless the towels were left in the bath they did not get changed. The stairs down to our room had bird droppings on the floor at the bottom of the stairwell their fir the whole week and not cleaned and there was a nest of swifts in the pool toilets. The pool toilets were also in poor repair and generally dirty. The pool area whilst lovely is tired, the pool is nearly 3 metres deep which we found unusual for a holiday resort. There is a lack of sun loungers and again some in old condition. One of the parasols was damaged and only being held by one screw. The accessibility ramps by the pool have tiles that have come loose and are taped with yellow tape but unsecured. On the Thursday we had a van arrive at the pool area clearly jetting blocked drains. Nobody came to warn us of this and the noise from the van wasn't what I would expect. The smell was awful, and once complete no effort made to clean the tyre marks of the van nor where the hose had been after jetting out what I assume to be the sewerage. The bar area situated outside is functional however the staff, particularly the daytime staff are very lazy sitting on their phone. When I asked fir a coffee cup I was told they were finished. It was because the barman was clearly too lazy to walk to the restaurant and get more. It was a one minute walk, or call another member of staff to fetch more. I didn't see one piece of cleaning take place in the bar area during my stay. The worst part of the hotel is the restaurant. The cleanliness is poor. Dead flies on the window sill, the jam and nutella containers for breakfast never changed, lack of cutlery, the dishes served for lunch and dinner edible but limited variety and not great quality. The tables rarely being wiped, the serviette holders dirty, the serviettes in the fruit and cutlery as liners never changed, coffee machines and water dispensers never cleaned, the hit counter not keeping the food hot, the highchair being used by other guests was a complete health hazard. Over the last couple of days we noticed an increase in staff particularly kitchen staff. I realise the hotels reply will be defensive and that we should have told them but it is there job to makes sure the cleanliness of the hotel is excellent being a 4 star hotel. It really is such a shame as the hitel could be realky lovely. Finally location, it is in the middle of nowhere. The local supermarket, restaurants, beach, and local town are accessible only by a 15 to 25 minute hike on a road with no pavement or the town a 20 euro taxi. Thus to say I definitely would not return.

Liked it here, not the best location but you can go on trips by bus, far from sea and shops, food is good, but best are bar employees jenny and Panos

Location: not the best Atmosphere: best Rooms: good Value: good Cleanliness: great Service: best