Galaxy Beach Resort BW Premier

Absolutely terrible experience.

To begin with, the staff were incredibly rude upon our arrival, demanding that we sign a waiver with a very poor attitude. This immediately made us feel unwelcome.

After this, we went for lunch at around 2:15 pm. One of the hotel staff members came up to us and demanded that we arrive earlier next time, even though we had arrived before dinner had finished. This left us feeling uncomfortable within minutes of checking in.

On one of the days, I was woken up to multiple members of staff inside our room, with two female employees simply standing in the doorway. This should never happen in any hotel, let alone one advertised as 5-star. Furthermore, staff repeatedly opened and closed our room door throughout the morning while trying to speak to us, despite us being asleep. This resulted in a very disrupted night's sleep.

There were also no towels provided in our room upon arrival, forcing us to go to reception to ask for some. We were met with more rudeness and were simply told to "go up and find some." I'm not sure how this hotel has been awarded a 5-star rating, because based on our experience it was nowhere near that standard. It felt much closer to a 3-star hotel.

Nearly all of the staff were extremely rude throughout our stay, with the exception of the bartenders—Romeo, in particular, was friendly and welcoming. The night receptionist constantly gave us dirty looks whenever we walked through the hotel, which only added to the unpleasant atmosphere.

Overall, this was a very disappointing stay. The staff were consistently rude, the food was poor and repetitive, with almost the same meals being served every day, and the overall level of service fell far below what you would expect from a 5-star hotel. I would strongly recommend staying elsewhere.

The least inclusive all-inclusive I’ve ever been to, the staff were incredibly hostile and even the cleaners not did provide a warm environment. The food was incredibly lacklustre and there was about 6 drinks to choose from that did not cost extra in the all-inclusive package. One good thing was the proximity to the beach but apart from that, absolutely nothing positive to say as well as security being very rude to us, would not recommend to anyone.