Rodos Princess Beach Hotel

We stayed at the Rodos Princess Beach Resort & Spa for the last two weeks and, unfortunately, left feeling disappointed. While some staff members were genuinely lovely and there were positive aspects to our holiday, the hotel has several serious issues that need to be addressed.

Staff and service Most of the staff were friendly and helpful, but there were some notable exceptions. The member of staff working at the gyros grill at the beach bar was consistently unfriendly and rude, not just to us but also to other guests. There always seemed to be a problem with food availability, and we were repeatedly told that there would be no food for around 30 minutes.

Thankfully, the colleague working next to him at the pizza station was the complete opposite. He was friendly, welcoming and sometimes even apologised for his colleague's behaviour. His pizzas were excellent and, honestly, the best food we had anywhere in the hotel!

Food and the main restaurant The food throughout the resort was generally okay, although we would have appreciated more variety, particularly during a two-week stay.

The main restaurant also seemed unable to cope with the number of guests. Considering the size of the hotel, the restaurant capacity and service organisation really need to be reconsidered.

Another issue was the atmosphere among the restaurant staff. On several occasions, we witnessed the maître d' and a waiter arguing in front of guests. This even affected the service directly. For example, we once sat down for breakfast and ordered coffee from a waiter. Before it arrived, the maître d' called the waiter away to clear another table, and we never received our coffee. Unfortunately, situations like this seemed to happen almost every other day.

Guests should not have to witness arguments between staff, and basic service should not be forgotten because of poor organisation.

Maintenance and cleanliness – the biggest disappointment This was by far the worst aspect of our stay.

The general condition of the resort was very disappointing. Several public urinals were taped off, bathroom doors were broken and could not be locked, and many areas appeared dirty and poorly maintained. There seemed to be broken or defective facilities everywhere, with little evidence that these problems were being properly addressed.

One particularly unpleasant incident involved the public toilets. After a toilet seat was apparently repaired, we were directed to use the disabled toilet instead. However, its door could not be locked, and other guests actually walked in while we were using it. To make matters worse, the tap did not work, meaning we could not even wash our hands afterwards.

This is simply not acceptable for a resort of this standard.

The problems were not limited to the public toilets. In the gym, approximately half of the equipment was broken or unusable, with seemingly little effort being made to fix it.

Lack of information We also found the information provided to guests inadequate. Some of the information on the hotel's website did not match what we were told or what we experienced at the resort. Clear, accurate and consistent information should be a basic requirement, particularly at a large all-inclusive hotel.

Overall verdict There are good people working at this hotel, and the pizza chef at the beach bar deserves special recognition for his friendliness and excellent food. However, good individual employees cannot compensate for poor organisation, inconsistent service and such a disappointing standard of maintenance.

For a resort of this size and standard, the condition of the facilities was particularly frustrating. Broken toilets, doors that cannot be locked, faulty taps and unusable gym equipment should not be recurring problems.

We came for a relaxing two-week holiday, but too many things detracted from the experience. The hotel needs to invest in proper maintenance, improve cleanliness, organise its restaurant operations better and ensure that staff treat guests professionally. Unfortunately, we would not return. There is a lot that needs to change before we could recommend this resort.

Visited Rodos Princess with extended family, 10 of us aged from 5-57 last week in August for 2 weeks. Private transfer from airport was perfect, took around 1 hour. On arrival check in was very straight forward. Arrived around 23.30, sandwiches & bottled water was very welcome. Concierge took our suitcases to our room and checked everything was ok. Superior family room no 2020 overlooking the sea. Clean room, good size with selection of drinksin the fridge. Shower gel, shampoo and liquid soap in the bathroom. Hairdryer and 2 tv's- one in the room behind the sliding doors. Odd times we had ants but these were soon seen too by housekeeping. Main restaurant great selection of food at breakfast and dinner. Didn't eat here at lunchtime, used the pool restaurant near the ice-cream / waffle counter. The older lady (no name) was amazing. Always had a smile in her face serving the ice-creams. Visited the Greek / Burger / Asian restaurants - all worth booking as soon as you arrive. Made a change being waited on, drinks were not included. Matej was very attentive at the restaurants and beach bar. The bar opposite the restaurant was lovely for pre- dinner drinks. Main pool busy with lots of activities. We sat by the relaxing pool which was perfectly located by the kiddies slides and big slides. Dino the lifeguard was amazing with the children, very friendly and good fun. Pool bar great selection of drinks. Not too strong but strong enough for day drinking Entertainment staff did an excellent job. They worked so hard throughout the day keeping the guests entertained- great evening shows too! Beach bar - lovely gyros! Gritty beach, plenty of sunbeds, lovely sea. Good for snorkelling- beach shoes are a must. Went on the cyclone twice during our holiday- guys running the business were very friendly and clearly enjoyed their job! Opposite the hotel there were a few shops, bars & supermarket.