Olympic Palace Resort Hotel and Convention Center

So the hotel is in a good location, near the airport and near Rhodes Old Town. The hotel has some nice public areas that are well maintained. The room we were allocated via Easyjet holidays was definitely not 5 star as advertised, it was a room that had not been refurbished like others, the whole room needed renovating, the floors were old, dirty and mismatched, the furniture very old and the bathroom in need of a walk in shower and an update. The hotel gave a family member who had booked through the hotel rather than Easyjet an updated room with a walk in shower and new fixtures and flooring. They also received a complimentary crazy golf ticket. A 5 star hotel should provide water but instead we were charged for it because we were not all inclusive. The restaurant staff allocated people tables very close together, far away from the food, and next to broken blinds so you couldn't see out. Tying to get a drink as a half board customer was difficult and nearly always we have eaten half out meal before receiving a drink and good luck getting a second one. The staff did not make us feel like we were staying in a 5 star hotel more like a 3 star, very disappointing. The receptionist was rude when I asked her to speak up because I couldn't hear her and refused to speak louder. Frankly the stay was disapointing and I won't be returning.

I have stayed in Rhodes twice before, at different hotels, and cannot recommend the previous two hotels more! If you want a cheap(er) Rhodes holiday at a 5* hotel with all the charm and presentation of a budget hotel then this one is for you!

• Rooms - Dreadful! We had to move three times. We checked in about 10:45pm and in the first room the telephone didn't work, the fridge didn't work and the shower flooded all over the bathroom floor. Upon telling the nightshift reception staff I was shockingly met with a laugh(!) when I said this was not the standard of a 5* hotel. It then took two staff to 'inspect' the room as clearly my description of things not working was not good enough. I even had to let the shower run as evidence of the flooding (bear in mind its now midnight) We then moved rooms at 1am and were assured the room had been inspected and was in good order.... It was not. Wall paper peeling from the wall, light bulbs not working and just generally shabby. I asked for a meeting with the rooms manager, who in all fairness did apologise for the substandard rooms we had previously had. The irony that during our discussion in reception I noticed the sofas were all ripped and stained! We then moved to the third room which was satisfactory. I would have expected some sort of gesture as an apology for not only the attitude of the reception staff but for having to move rooms three times... nothing. I am not scrounging for handouts but when you save money in this debilitating economy for a holiday and you book a 5* hotel, even the smallest gesture would have gone a long way.
• Food - good selection at the buffet. I did not experience any 'long queues' previously mentioned in other reviews and found the quality to be good. Our first breakfast was not good. The restaurant staff were not attentive in the slightest when clearing plates and we ended up having to stack them on the table next to us. I mentioned this to the restaurant manager who apologised and could see an empty table covered in dirty plates. Just really not acceptable in a hotel claiming to be a certain calibre.
• Beach - Great.
• Spa - Amazing.

Such a pity as it was my only holiday of the year and I left feeling as though I had wasted a lot of money. If you want great hotels then stay at the Amus Hotel (right next door) or the Atrium Platinum Hotel which is just up the road.