Mitsis Alila Resort and Spa

Only rated this hotel 2 stars because of the bar staff and the various good lunch options including the Creperie. Having stayed at five other hotels within the same chain, this was by far the worst experience. The hotel is extremely dated, poorly maintained and nowhere near the standard expected of a Premium Selection property.

Our first room smelled strongly of smoke. Although we were moved, the replacement room was still considerably run down, and cleanliness was disappointing, including dirty bedding. Throughout the hotel, broken light fixtures were hanging off in corridors, pool tiles were missing, and general maintenance was clearly neglected. The layout and customer journey were also poorly considered, with lifts that felt more like back-of-house facilities than spaces designed for guests.

The buffet offered limited choice, and food was often lukewarm. Reception staff were unhelpful, and as two women in our late twenties, my sister and I frequently felt dismissed and not taken seriously when raising concerns. Service was inconsistent, with some guests receiving poolside snacks while others did not. While some staff were lovely, others came across as dismissive and superior.

The courtesy room, referred to as the “Doctor’s Office”, was particularly unacceptable. It was dirty, smelled damp and appeared neglected. It had no lock, leaving us to change while hoping nobody would walk in. There were insufficient towels for two people and no conditioner.

My sister, who was on holiday with me, works as an interior designer for a company specialising in ultra-luxury five-star hotels, including properties such as Atlantis. We both found the hotel’s condition and overall guest experience particularly disappointing for a property marketed in this category.

To be fair, the bar staff were excellent, the drinks were very good, particularly at the beach bar, and the crêperie was enjoyable. There was great variety in lunch options too. However, these positives do not compensate for the numerous shortcomings.

Having experienced Laguna and Blue Domes, which are also part of the Selection category, this hotel does not compare in any way. It falls significantly short in quality, maintenance and service. Do not choose this hotel expecting a premium five-star experience. We certainly will not be returning.

Excellent service from kikipanagiotis well done! Service with smile gentleman helping and very nice person Pay attention to the customer and the table Very quick and helpful We recommend him to the manager as the most good service in the restaurant Five star only

We had an amazing stay. We had a family room with a private pool and it was perfect for us. Food was great with plenty of options. Will definitely be back.