Cabana Blu Hotel and Suites

We have just returned from our holiday at Cabana Blu, and we couldn't be happier with our experience!From the moment you walk into the hotel, you immediately feel that you're in great hands. Our check-in was handled by Mrs. Pola, who was incredibly kind, welcoming, and took the time to explain everything to us. Shortly afterwards, one of the lovely bartenders greeted us with a refreshing welcome drink, which was a wonderful touch.When we entered our room, we were impressed by its modern design and spotless cleanliness. Everything was beautifully maintained and exceeded our expectations.During our stay, we had the opportunity to dine at all three a la carte restaurants, and every meal was outstanding. Our favorite was the Mediterranean restaurant. A special thank you to Fotis for recommending such delicious dishes we truly enjoyed every bite! On Friday, we attended the Greek Night, which was full of music, dancing, and a fantastic atmosphere. We were also pleasantly surprised by the buffet. Before arriving, we had some concerns, but we can honestly say it was one of the best hotel buffets we have ever experienced during our travels around the world. The variety, quality, and taste of the food were exceptional. What truly makes this hotel special is its people. Every member of the staff was warm, friendly, professional, and genuinely caring. From the very first moment, they made us feel like part of their family. Although this was our first visit to Kos, Cabana Blu made us fall in love with the island, and we are already looking forward to coming back next year! Until then, I'll be enjoying my yogurt with the delicious honey we received as a farewell gift at check out a sweet reminder of an unforgettable holiday. Thank you to the entire Cabana Blu team for making our stay so memorable. See you next year!

We booked Cabana Blu Hotel because of its excellent reviews and high rating, so we arrived with high expectations. Unfortunately, our initial experience was disappointing for a number of reasons.

The biggest issue was that the hotel advertises itself as all-inclusive, but there were significant restrictions that were not made clear during the booking process. For example, guests staying for five nights are only permitted one visit to the à la carte restaurant. This is important information that should be made clear before booking, as it has a noticeable impact on the holiday experience.

When we used our allocated visit to the à la carte restaurant, we were also charged for bottled water. Charging for water in an all-inclusive restaurant was not something we expected, and throughout the first part of our stay it felt as though there were several opportunities where guests were encouraged to pay extra despite having booked an all-inclusive package.

Another frustration was the lack of available sunbeds. Many were reserved with towels for hours at a time without being used, making it difficult to find anywhere to sit. At the same time, six gazebos remained empty because they required an additional €25 per day to use, which added to the frustration.

We also had the serious issue of being served alcoholic drinks on two occasions after specifically ordering mocktails. This is a mistake that should never happen, particularly for guests who are intentionally avoiding alcohol.

We were also concerned that the panel outside each room appeared to indicate whether the room was occupied or vacant. As guests, this felt like an unnecessary privacy and security concern.

Initially, when we raised these issues at reception, we felt our concerns were dismissed, which left us disappointed.

However, after speaking with Vivi from Guest Relations, the situation improved significantly. She took the time to listen to our concerns, acknowledged the issues we had experienced, and genuinely tried to make things right. As a gesture of goodwill, the hotel offered us two complimentary spa treatments and access to additional premium drinks for the remainder of our stay. We appreciated this effort, and it helped us feel that our feedback had finally been taken seriously.

While these gestures did not change the problems we experienced earlier in our holiday, they did improve our overall impression of how the hotel responded once our concerns reached the right person.

Overall, I still believe the hotel needs to be much more transparent about what is included in its all-inclusive package and should do more to prevent unnecessary extra charges and improve consistency in customer service. That said, I would like to thank Vivi for listening to our concerns and for doing her best to improve the remainder of our stay.