Katrin Hotel and Bungalows

Update from our recent stay. Only a couple y niggles sunbed blaggers, people using their torches at 6 in the morning to grab a bed. We knew this as the light shone through our window.... These people really need to get a grip. Cleaners forgot to leave pool towels, but was sorted straight away. Not a problem really. Regarding the review about lattes being served in glasses....ours were but proper latte glasses.. Yes a couple of bits were looking tired but I personally don't go around on my hands and knees to look for any faults. Things do wear out ,but I think the bad weather Crete had the previous week doesn't help the reviews. They need to blame something. I've never met any staff from any hotel so happy in their work The staff are an absolute credit. George, Maria, Irine, Stella, Manos they work very hard and love their jobs. Lots of happiness coming from the kitchen. Nothing is too much trouble to any of the staff. A big how ya maken out to George you know who we are. We had a great time and if we laughed you all laughed. Keep it going. One last thing YAMMAS 👍 white wine😍

Stayed in this hotel for 2 weeks in September with my husband and another couple First the good points, apart from one rude bar man in the main bar the staff are all very polite and helpful especially the restaurant staff and the cleaning staff, a shout out to Joe who always has a big smile on his face wherever he is working. The rooms are spotless, the room air con is good and the reception and restaurant are clean The location of the hotel is good just across a busy road with an underpass to the town and beautiful beach (steep steps to the underpass) The hotel is rated as 4* and I agree with other reviews, it definitely is not. It’s not worth the 140 euros local tax and in a 4 star hotel I have never had to pay 50 euros for a rusty safe which had to be operated by key as the electronic buttons did not work, at breakfast a 3 euro charge for fresh orange juice and a 3 euro charge every time pool towels are changed. The children’s pool is very small, many of the sun beds are broken and dirty and the drains are smelly and full of dirt and hair. The adult pool is cleaner but towels are put on beds to reserve early in the morning and although hotel policy says this is not allowed, it is not enforced and very annoying when beds are reserved and not used until much later in the day. As a result we went to the lovely beach most days. The restaurant food is mainly good salads, pizza and fresh pasta always available, but very repetitive, there are no theme nights or show cooking. There is no air con in the restaurant with the small outside area full of smokers. There is no atmosphere in the bar in the evening, the lighting is too bright, the bar man is rude and entertainment is patchy, with quiz night being the only entertainment on several nights. The rooms although spotless are dated, no drawers, sliding wardrobe doors that don’t slide and a ‘garden view’ of a scruffy patch of rough ground. Because we went to the beach most days and into town some evenings for some authentic Greek food and atmosphere we found we spent more than expected for a 4* star hotel holiday and so did not feel the hotel was good value and would not return.

This is definitely not a 4 star hotel. Where do I start; we paid extra for an upgraded room which turned out to be right next to the cleaners area where all we could smell was chemical & sewage from the drains whenever we opened the door. The room also opened up right onto the smoking area where loud noises could be head until the early hours of the morning. The room was in terrible condition, the floor was dirty, the shower head was full of hair, the shower was blocked, the wallpaper was pealing off in huge chunks, the fixings on the walls were wonky and it’s the only hotel I’ve known to charge to use the in room safe very insulting, also we had to clean the plunge pool on our balcony before we used it. The food was so bad I wouldn’t even feed a dog with it the soft drinks selection was so poor and cheap not even up to aldis standards how can a 4 star hotel not have coco cola or Pepsi? I’ve never know this. The restaurant manager was so rude and sarcastic which was a running theme with the staff. The only time we ate was when we went off site which is so bad for an all inclusive holiday. The pools were so small too the photos are so misleading and the food by the pool bar looked like it was there for days. After 2 nights we had to book a different hotel it was this bad. When we informed the manager she became aggressive and argumentative. DO NOT book this hotel you will regret it unless you have very low standards. 1 star for this hotel would be very generous!