- Greece Holidays
- Lavris
- Iberostar Creta Marine
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Iberostar Creta Marine
Greece, Europe
Lavris
This sublime beach hotel enjoys an idyllic setting close to the typical fishing village of Panormo on the stunning island of Crete. Guests will be left breathless by the hotel's picture-perfect location atop a cliff boasting direct access to four solitary beaches. The hotel is located just 18 kms away from the famous harbour of Rethymno. The hotel offers the ideal setting for travellers who are seeking a relaxing break amidst natural surroundings, and sports enthusiasts who are looking for a more energetic holiday. The hotel enjoys a stunning architectural design, tempting guests with the promise of contemporary style and impeccable service. The guest rooms welcome guests into the lap of luxury, featuring lavish furnishings and attractive decor. The hotel provides a selection of exemplary facilities and services, catering to guests needs to the highest degree of excellence.
Facilities
- Tennis
- Spa treatments
- Sauna
- Entertainment programme for adults
- Children playground
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Luggage room
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,942 reviews
Excellent
56%
Very Good
30%
Average
9%
Poor
3%
Terrible
2%
Location
Cleanliness
Service
Value
BEWARE STOMACH VIRUS
BEWARE STOMACH VIRUS at the resort for 1 month now. We arrived with 14 people, 12 of us spent our holiday vomiting, having diarrhea and had fever. After we got sick we had to take a taxi into town to the pharmacy for medication. At the pharmacy the worker informed us that many people have been coming from our specific resort sick for 1 month now. The hotel staff are sworn to secrecy and are not allowed to tell customers about the virus. Management has known about this for over 1 month and have added hand sanitizer and gloves for staff as a solution. They are not looking for the source and are hoping it will end on its own. If a staff member informs any guest of the virus as a warning, they will have consequences. Management is afraid to lose money and is keeping the virus a secret from guests. The medical station DOES NOT have medication for guests. You must leave the resort for medication or medical help. Guests, including children are getting sick and vomiting on the beach and by the pools.
Before the virus we were already unhappy with stay. After the virus we will never return.
Experience: rated as a 5 star resort, it’s a 3 star at best. We have traveled multiple times internationally and the facilities here are basic, minimal and nothing special.
Service: they do not employ enough staff to service everyone in a timely manner. The poor workers run around attempting to keep up, but struggle to bring things in a timely manner due to the volume of people. I called for an iron to be brought to the room, it took 50 mins. Rented 4 tennis rackets, 2 were broken. There are no staff walking around the beach to see if you need anything or to offer food or drinks. One towel station for the entire resort at the main pool, far from beaches with limited hours.
Food: there is only 1 buffet for 800 people to use. Always busy with lines and hard to get a table for a big group. The 3 other restaurants are reservation only, however you can only make 1 reservation per stay if staying less than 7 days. Availability is tight and often only times open are late at night 2000-2100, with children this is impossible.
Members: if you are an Iberostar member, it doesn’t matter here. There are no special service here. No separate check in service, no separate pools or lounge chairs. You are treated the same as another all inclusive guest. We waited 5 hrs for our room at arrival. I wasn’t offered a check in cocktail or any special accommodation.
Safety: the life guard at one of the pools sat in the corner for 3 hrs watching a video on his phone and headphones in with children playing in the water. Did not look up at the water at all. Parents WATCH your children because the lifeguards are NOT.
Greece is a beautiful place but this resort is not worth your money.
Just not as good as it should be
Lots to like here, but just not good enough. Great setting, wonderful views and the room was beautiful (nice balcony, huge bathroom with walk in shower, comfy beds). But the attention to detail was poor and the service wasn't friendly or helpful. Things missed on room cleaning and minibar refill, and none of the nice touches you would expect from 5 star. Buffet restaurant was not good, mostly cold, no theatre cooking or special themes, over salted and not tasty.
However, worst thing was the sickness bug everyone seemed to get in some way. We were both ill for at least 2 or 3 days. Definitely an issue here.
Jet 2 holiday
We are here now it’s a fabulous resort very clean fantastic food lovely accommodation we are half board the only moan is £6.50 for a horrible coffee straight out of a vending machine behind the bar and no coffee in your room after first day other than that would 100% recommend
A Nightmare
This was by far the worst vacation we ever experienced. We chose this hotel because we had an incredibly positive experience at another Iberostar hotel in Spain. This was supposed to be THE Family trip for us this year. Unfortunately we caught the week that experienced the "worst storm of the past 2 decades" (according to locals). Of course this is nobody's fault so we don't blame anyone for it however... what this resulted in, was noticing the water damage in the hotel room. Every morning after a rainy night, we would wake up and step into a pool of water in our bedroom. There was also water leaking out of the toilet that was even more disturbing. After telling the reception, they immediately sent a technician, which is great however he left without informing us of the outcome. When we asked for feedback at the reception, the clerk was not able to give me any information and didn't know about our trouble. When the issue happened again, we informed the reception AGAIN and this time they made the effort of informing us what the issue was and that they "fixed" it. Unfortunately it was not fixed. The peak of this catastrophical stay was our last night, when the storm hit its peak, and even the electricity cut, the water was pouring in to our room from the balcony doors which were closed... All the while, we experienced like other hotel guests stomach issues. We first thought it was a stomach bug that caught us all off guard. Even symptoms of fever and shivers appeared. On the last night, while cleaning up the floors from the water, my 16 months old was puking her guts out non-stop. This is where we reached our limit. I wouldv'e called a Dr. had she not settled down eventually but looking at the storm, having no electricity, reading about the floods everywhere, I doubted that anyone would be able to come.
Before check-out I asked to speak to the manager who wasn't available and so I was asked to come back later. When I did, he was still not available but the Front office clerk went ahead to check me out. By that point I was just done with the whole place and decided to leave it at a review. However then the manager took my husband to the side to speak to him and this is where the worst customer service experience, I ever experienced, took place. We spoke to the guest service manager and hotel manager. The hotel manager negated our assumption that we caught the stomach bug from the food and informed us only then, that there was the norovirus going around (would've been nice to know beforehand - thank you for nothing!) Only then was I informed that they would have had a nurse on call. However no one told us that when we informed them we have fever and stomach issues... but it allowed them to make me feel bad for not using this "oh-so generous" service and that it's my issue that I didn't.
What bothered me most however is how the hotel manager kept whispering things to the guest manager infront of us, as if he forgot to speak ENG suddenly, pressuring the guest relations to "handle" us a certain way, who in turn constantly doled out the phrase: "you should have".
- "You should have come to me and seek me out when you had a problem"
- "You should have waited to speak to me before checking out - now there is nothing I can do for you"
Dear sir, I "should" nothing. I informed the reception and it was YOUR duty to follow-up with us and to make sure we had a good experience after we complained several times at the front desk. When I asked why we were not offered another room, if they were not 100% sure the issue was fixed, and it was common knowledge that the storm was getting worse, I was informed that the hotel is fully booked and the few rooms he had left were reserved for "emergencies". So a water damage is not considered an emergency... got it. What I heard from this is "You are not important enough for one of these rooms". I never asked for an upgrade or even ANY compensation. The minimum they could've done was apologize for the negative experience and show any modicum of empathy, which they didn't... It's a true shame that a 2k week-long vacation was completely for s***. I will definitely never return to this Iberostar Hotel or recommend it to anyone.
Review by 30LRB Vienna, Austria
Another exceptional stay
We have just returned from this wonderful hotel I would like to thank the Creta Marine team for making us welcome the food was outstanding the cleanliness was excellent the staff are polite and friendly the pools are excellent the entertainment is of a good standard the gardens are well maintained the beaches are just perfect and so peaceful thank you Creta Marine team for a relaxing holiday
Review by Jackie P Wigton, United Kingdom
