Sensus Experience

Amazing Experience with even more Amazing Staff

This hotel is the peak example of the staff making the best part of a hotel/restaurant/experience.

Firstly, this was mine and my partners first holiday in 4 years! So we had high hopes and they were blown away by something even better.

Suzanna from the Sensus bar was everything you could wish for in an exclusive bar staff member. She was incredibly friendly and chatty, and made me and my partner feel super comfortable. Her English was very good and she was more than happy to communicate in such with us, which as an anxious traveller due to language barriers, made the world to. She was so warm and welcoming, and I would have wanted to become friends with her had we stayed longer! Thank you Suzanna for being the cherry on top of our holiday.

The rest of the staff at the hotel were also amazing! With being more than happy to communicate in English, and providing brilliant customer service with a smile. We were never left without a drink or good food.

The cleaning staff were phenomenal and I always re-entered my room feeling like the queen with fresh towels and coffee, and a made bed.

The reception staff were incredibly helpful, more so because of our late arrival! We arrived just around midnight and they energetically showed us to our room, and let us know they had set aside some food for us due to the late arrive which was very considerate!

I loved the food! Eating good with Greek salads and specials. As a vegetarian, I would say they have a good range of options if you aren’t picky! You would also be able to eat here if you were a vegan as they had an excellent salad bar, French fries, and roasted vegetables.

Drink options were more than I could have hoped for, with wine, beer, soft drinks, and a decent selection of cocktails available to us as all inclusive guests.

The evening entertainment was always something to be enjoyed with a drink and I loved the displays of cretian and green culture that I got absorbed into.

Me and my partner booked massages at the spa and were very very very impressed. Not only did the manager communicate everything in perfect English, but the entire team made us feel more comfortable and relaxed than I have felt in years. I would highly reccomend the spa for a treat, with prices cheaper than the UK, and a better experience.

The beach being only a 10 minute walk away was definitely a plus for a day we wanted to get out. It’s a nice small beach with cafes and shops which you can visit. There were many excursions such as boat rides, train tours, and water sports that I would love to try on my next visit.

I would also recommend Sensus to LGBTQ couples as me and my girlfriend felt very safe and included here. More so than a lot of the places in the Uk!

I would love to come back to this hotel every year as the staff truly make it even more amazing than the facilities and amenities. I saw them treat everyone with such care and respect, and loved every moment of my holiday.

Efcharisto Savanna and the rest of the Sensus and Aelius team!

We took our 10 month old on his first holiday to Aelius hotel last week and it was absolutely wonderful. We were really impressed with the excellent level of service and hospitality they offered throughout our stay.

As soon as we arrived, we were welcomed with big smiles, bottle of cool water and lovely refreshing face towels. Our luggage was kindly taken to our room and collected the day of departure.

The staff were so friendly and always happy to help. At dinner we were offered child seat which made life so much easier. They also had a baby corner which included a steriliser.

Our package was all inclusive, the food was nice at the buffet restaurant but we much preferred the al a carte menu which we were booked in for on our final night. The food was absolutely delicious, we wished we booked more than once. They even accommodated for our son and prepared him some Cretan baby food which we thought was very kind and thoughtful.

While we were there, the hotel was never too busy. The whole place is so calm and tranquil, just what we needed. There was great entertainment in the evening and soft music playing throughout the day around the pool area. There were 2 main pools, an indoor spa pool (which is usually heated in the winter months) and 2 kids pools. During the day, we walked to the local village and beaches which were a 10-15 minute walk. The hotel also provided a free shuttle bus several times a day.

The hotel kindly arranged our transfer taxi from and to the airport, as we required a car seat for a baby. There was always 1-2 staff members at reception for anything we needed. Everyone was so welcoming and made us feel right at home. Reception was also a phone call away, and they answered our calls within seconds.

We were also upgraded from an already newly refurbished, beautiful deluxe double room to a junior suite suite swim up to the newest part of the hotel later on during the holiday. This was such a lovely surprise! It was such a kind gesture of the manager to do this. Both rooms we stayed in very were clean. The whole hotel is immaculate and well taken care with of. The staff really do go above and beyond. A hotel that love families and treat their guests like royalty. We wish we stayed longer!

We really enjoyed our first holiday as a family and look forward to returning. Thank you for making our stay so special and memorable. You really took care of us and we appreciate that so much. Thank you.

We stay at Sensus for 3 days,as we had returned from a very tiring 5 day roadtrip to Crete. It was really relaxing 'cause it is an 'isolated' area, room was clean and food extremely delicious.cretan cuisine is perfect. Staff was kind and very helpful. We wish we could stay more!