Petousis Hotel and Suites

Unfortunately, our stay at Petousis Hotel & Suites was disappointing, and I wouldn’t choose to stay here again.

To start with, the room itself had several maintenance issues. The toilet flush had no handle or cover, which gave the bathroom an unfinished and poorly maintained appearance.

One of the biggest concerns was accessibility. We stayed in the family rooms building, which has no lift to access the first floor. When we asked about this, we were told there was “no need” because the building only has a ground floor and first floor. I found this response very disappointing, as it completely overlooks guests with disabilities, mobility issues, injuries, or anyone who struggles with stairs. For a hotel that advertises itself as a 4-star property, I expected accessibility to be taken far more seriously.

Another major issue was the hot water. Every morning there was little to no hot water, making it difficult to have a proper shower. It seemed as though the system couldn’t cope when multiple guests were using it at the same time.

The beds were also extremely uncomfortable. They were so firm that sleeping on a futon would genuinely have been more comfortable.

Noise was another significant problem. We could constantly hear traffic from the nearby road as well as children playing in the play area. We asked if it was possible to move rooms, but were told there were no other family rooms available. As my mum and I wanted separate beds, changing to a standard room wasn’t a suitable option.

Finally, the hotel’s organisation was extremely disappointing. On our first evening, we arrived late and decided it would be easiest to have dinner at the buffet. We were told it would cost €20 per person, which was perfectly fine. However, when my mum later went to pay, reception had no record of us using the buffet. She had signed her name and room number on a receipt at the time, yet they claimed they had no copy or record of it. It took quite a while to resolve before they were finally able to accept payment. It was frustrating that such a simple transaction became unnecessarily complicated due to poor record-keeping.

However, despite the many issues we encountered during our stay, I would like to acknowledge that most of the staff were extremely friendly, welcoming, and helpful. They did their best to assist us whenever we had a concern, and they were one of the few positive aspects of our experience.

Just returned from a fantastic holiday at this beautiful hotel. Friendly staff, good location and immaculately clean. Thank you to everyone at Petousis, we have rebooked… see you next year