Venus Beach Hotel

Our experience at Venus Beach Hotel was average and did not fully meet our expectations for a 5-star hotel.

The food was good for the first 2–3 days, but afterwards it became very repetitive. The children were served pasta for 3 days in a row. We ordered a club sandwich from the other menu because we were not satisfied with the All Inclusive, and it took about an hour to arrive. The service was also slow; several times, the water arrived only after we had already started eating.

On one occasion, the meat was raw. We reported it and it was replaced immediately.

Cleanliness was also average. Our room smelled of cigarette smoke and room cleaning was quite delayed.

The playroom was almost empty, with old games, and all the games required an additional payment. The gym was good, but some handles were missing from one machine. There was live music at the bar, but we did not enjoy it. At the pool kiosk, there was not even a fruit platter, which felt rather stingy for a 5-star All Inclusive hotel.

Nevertheless, we would stay again mainly for the pool and the sea, but we would choose breakfast only. For us, the All Inclusive was not worth the money.

The worst hotel experience of my life

This was honestly one of the worst hotel experiences of my life. I am still shocked and have absolutely no idea how this hotel can possibly be rated as 5 stars.

It all started the moment I arrived.

First of all, the staff at reception were extremely unfriendly. They explained absolutely nothing about the hotel. Nobody told me where to get towels for the pool or spa, what time the pool opened or what time it closed. The only information I was given was which floor breakfast was on.

The most important question, apparently, was how I wanted to pay for room service if I decided to order it — whether I wanted to leave a deposit or pay immediately.

Before I had even seen my “wonderful” room, I asked whether it would be possible to extend my stay if I decided I wanted to remain for another night. I asked whether I would need to do it through Booking.com or whether I could arrange it directly at reception.

I was told that the hotel was fully booked and that they had only one room available for €300+ per night. Meanwhile, I could see rooms on Booking.com for approximately the same price as the room I had already booked. Strange.

While I was waiting, I went to the toilet in the lobby. It was already in terrible condition: shabby doors, stains everywhere and pieces of toilet paper lying around. I thought, okay, this is a beach hotel, perhaps people coming in from the beach make a mess and the staff simply haven’t had time to clean it. Fine.

Then I collected my key, went to my room, opened the door — and was absolutely horrified.

First of all, the smell. The room smelled of mould and urine, mixed with some extremely unpleasant air freshener or cleaning product.

There were stains on the floor. There was what looked like a bug on the chair. The entire chair was covered in various stains and was simply impossible to sit on.

Before I could even put my belongings in the wardrobe, I had to wipe the shelves down with wet wipes because they were covered in a layer of dust, crumbs and other people’s hair.

The toilet looked like it had been there for about 20 years. The toilet seat and the whole thing were absolutely disgusting.

I was extremely tired and, fortunately, had only booked one night. My Booking.com reservation was non-refundable, so I decided not to waste my time arguing with reception and simply tried to get through the night.

Later, I ordered food delivery because I had absolutely no intention of ordering anything from the hotel.

After collecting my delivery downstairs, I went back to my room and wanted to charge my phone. There was no power outlet next to the bed.

There was a telephone next to the bed, so I thought I could simply call reception and ask for an extension cord.

Then I discovered that the telephone was apparently just a decoration.

It was not connected, and there wasn’t even a socket or connection available for it.

So I had to call reception from my mobile phone, explain my room number and ask for an extension cord. I was told that all the staff were busy and that I had to come downstairs myself to collect it.

A 5-star hotel, by the way.

I went downstairs, collected the extension cord myself, and was then told that I would also have to return it myself because apparently they normally don’t give extension cords to guests.

The telephone is a separate story altogether, because I honestly cannot understand why there is a telephone in the room if it is not connected and cannot be used.

And then I started thinking: what happens if a guest becomes seriously ill in the middle of the night? How are they supposed to call for help if the hotel telephone in the room doesn’t work?

Wonderful.

The next morning, when I was checking out, I asked reception to call me a taxi.

I heard “one minute, one minute, one minute” about five times, and eventually I simply ordered a taxi myself.

This entire experience was absolutely ridiculous.

I genuinely cannot understand how this hotel is presented on Booking.com and other platforms as a 5-star hotel.

The photos I am attaching speak for themselves.

This was not a 5-star experience. Not even remotely.