Azia Resort and Spa

We spent 2 weeks here in September. Really couldn’t fault the place. We had a Sea view Garden Room which was spacious and comfortable. Excellent house keeping. We went half board and tried all the restaurants, the buffet service in the main restaurant was fantastic, changed every day, so varied, fresh food and an amazing selection. A special shout out to Nino and Johanna, they are 2 amazing ladies who looked after us so well during our stay. All the staff were so helpful throughout. September was perfect timing, we had such a relaxing and enjoyable stay.

Visited with my husband, our four-month-old son and my mum. Let’s start with the good points:

Staff and service - mostly excellent, especially Nino, Johanna and everyone at the buffet restaurant (missing loads of names here but service was lovely) and Petros, Felix and Adil at the pool bar were brilliant. The young blonde lady at Reception in the evenings and the lady who was Head of Housekeeping were also really nice. The staff make this place decent. Food - we didn’t think much of the A La Carte restaurants apart from the Asian (hardly ever available to book either) but the buffet food was really good. Well-cooked, varied and nice ingredients. We especially enjoyed breakfast and lunch. Spa - my husband had a fantastic experience here. On the whole the hotel was kept very clean and tidy and had a chilled atmosphere.

Now for the improvement needed:

1. Facilities: VERY tired. Not a five star facility - dated throughout, especially the bathrooms (the baths are so small and old they are actually uncomfortable).

Room cleanliness could have been improved - our bathroom surfaces were not wiped for the whole stay so we cleaned ourselves with antiseptic wipes. The cot provided was old with black marks around the edges. The pillows weren’t great and the TV was about two decades old. We also didn’t have any hot water until about 11am most days (room 136). Premium All Inclusive - an absolute waste of money. Minibar selection incredibly poor. Charge for room service even if to bring an extra bottle of water to the room - with a four month old we ended up saving our water throughout the day. Unable to book the À la Cartes even though it should have been unlimited so we could only visit 2 over 10 days. Availability on the booking system also different to the info reception had. The online system for info is old and clunky. The WiFi is so slow you can only use it for WhatsApp - you cannot stream anything or even download an ebook on it. Really poor for an apparent 5-star establishment. Only one ‘ironing room’ on the 4th floor - nothing in the room which is ridiculous. Communication - This needs to improve drastically. I contacted via email well in advance of our trip in order to have a baby pack ready for our room on arrival. This is a great idea but some pieces were missing (luckily things we didn’t need) and everything was old, though clean. Paid on check-in but had to ask FOUR times over the next 2 hours for the items to be provided. Then they tried to charge us again and even after THREE CONVERSATIONS AT RECEPTION CONFIRMING WE HAD PAID, our bill was still incorrect upon checkout. My mum was on a separate booking and had to ask three times over two days to confirm a taxi had been booked in advance for her return to the airport. Only one little bar for the evening and adults only from 9pm so anyone with children had nowhere to go. I get having separate facilities but if the kids club is open making noise until 11, why can’t there be somewhere for parents with younger kids to go for a quiet nightcap? Especially when the entertainment didn’t start until 10pm most nights.

We have been coming to Cyprus for many years. The cost of this hotel does not equate to the experience or quality of facilities provided, therefore although the food was good and the staff were brilliant, we wouldn’t return unless major updates were made.