Narcissos Waterpark Resort

We love Cyprus and have been many times as my Mum used to live there. We have stayed in most of the resorts and many hotels. The Protaras area is one of our favourites and we will certyianly return. Narcissos is in a good position to get the bus in both directions - Protaras or Ayia Napa and there are 2 beaches within a 10 minute walk too which are lovely (small but stunning). The hotel itself I would descibe as a basic 3*. The rooms are very varied (doesn't matter what you book, you get whats available when you arrive) in size, view, decor and position. We booked 6 identical rooms - studio with balcony or terrace, and somehow ended up with 4 different room types. They are basic but clean and pratical. The food is a bit hit and miss. The breakfast is fine and as to be expected - cereal, toast, pastries, fruit and a hot selection, kids loved the pancakes with nutella! Lunch is in the a la carte restauarnt and is for some reason much better than the evening meals. Lunch includes the pizzeria which is a big clay oven with 3-4 different pizzas on offer each day so is great for most people. The evenings in the main restaurant seems to be less choice and not as good quality, although we all found something to eat every night - apart from French night which was vile and really needs to be wiped from the menu! We chose to eat in the a la carte one night and this was an epic fail! The waitress didnt understand the menu, the choices were terrible and there was nothing gluten free for my husband and daughter. It was more stressful than the buffet and not as nice. We asked for ice cream for dessert and they went and got a handful of choclate lollies from the pool bar which are for kids during the day and put them on the table! Not a la carte in the slightest. They'd be better off getting rid of this option and just sticking to using one restaurant for lunch and the other for dinner. The only other issues we had with the hotel were the rude reception staff. I have no idea why they are all so abrupt and rude, it's such a shame when the restaurant, bar and entertinament staff are all so lovely and friendly - makes no sense. And then the seating area in the evening which is my main gripe - there isn't one!! There is a small ampitheatre for kids entertaiment but no comfy outdoor seating for a nice evening, so this really needs to improvve as it really means you can't have an enjoyable evening, once dinner is done it's over as nowhere to sit. The bar closing at 11pm is a pain, but the staff are lovely and will let u get 3 or 4 drinks if you get in just before they close. Closing at midnight and providing outside seating would make such a massive difference and would mean I would consider returning. Overall a great holiday for our family group of 14, and I highly recommend doing a boat trip from protaras prier as i finally got to swim with turtles which was amazing and something I'll remember forever!

1st day back after we came in June to find it absolutely amazing again staff recognised us straight away made the kids feel at home especially the entertainment guy who makes everybody young and old feel relaxed,clean and tidy like the first time already booked to come back next year, thank you to the narrcisos team you are all amazing