Eleana Hotel

We have just returned from a fantastic stay at the Eleana Hotel and overall had a wonderful experience

The very first thing we noticed was how incredibly clean the hotel was. The housekeeping team clearly take great pride in their work, and the attention to detail throughout the hotel was outstanding. Our room and all public areas were spotless throughout our stay

The manager was extremely friendly and couldn’t do enough for guests. In fact, all of the staff were lovely, welcoming and always happy to help. A special mention to the pool bar staff who were fantastic all week and really added to the holiday experience

We were lucky enough to have a swim-up pool room, which we absolutely loved. Having our own private space to relax was a real highlight of the holiday

The food was good and everything we tried was very tasty. Dinner was particularly enjoyable, with plenty of well-prepared dishes and themed evenings such as Italian and Greek nights which kept things interesting. The lasagne served one evening was especially good

The all-inclusive cocktail selection was excellent and the bar opening times were what you would expect from an all-inclusive hotel

My only negative experience was on our final day when one male member of staff at the bar was unnecessarily rude when I ordered three drinks. There were five of us in our group, all staying on an all-inclusive basis, and throughout the week we had taken turns going to the bar for everyone. When I explained this, he accepted it, but the way it was handled felt abrupt and unnecessary. Thankfully, this was the only negative interaction we had during the entire holiday

I would also like to offer some feedback regarding the snack menu. While the food available was nice, many of the options felt more like full meals rather than snacks. Items such as burgers and chips or spaghetti bolognese are quite substantial. It might be nice to see some lighter options added, such as feta and olives, halloumi, breads with dips, or other traditional Greek-style snacks for guests wanting something smaller between meals

Overall, we had a fantastic stay and would happily return. A clean, modern hotel with friendly staff, great facilities, excellent cocktails and a relaxing atmosphere. Thank you to everyone at Eleana for helping make our family holiday so enjoyable

The hotel was overall a brilliant place. The staff were friendly, the hotel was very clean, the food was very tasty even though there wasn’t a huge variety everything was so tasty and cooked very well. The cleaners were exceptional they put a lot of effort in to make sure the rooms were fresh and clean everyday no complaints for the cleaners! One of the things we all loved was the ease of being able to get a sunbed by the pool no matter the time of day. The location was brilliant, it was close to the strip but also far enough away that it wasn’t too loud in the evenings, the hotel has a strict policy on volume however I was woken up a few times around 3am by people a few doors down, but with it being Aiya Napa we did expect this so can’t really complain. The only complaints we had as a group was… we arrived late on the first night so the all inclusive bar was closed, then on the last day check out time was 12pm and although our transfer to the airport was 6pm we were unable to continue our all inclusive holiday without having to pay €45 for a ‘all inclusive day wristband’. Another thing was we had our buggy parked in the hotel carpark and our fuel was robbed from the buggy, no fault of the hotel however once reported nothing was given back to us regarding cctv. All in all I would say we would definitely stay here again however would like some entertainment in the evenings and I believe the all inclusive let us down when we were told our wrist bands would be cut 6 hrs before leaving the hotel.

Location great ,hotel beautiful,food good ,rooms very clean ,second time here went back this time with friends as we loved so much . What a change it's been so many kids we was the oldest here,they covered the entire pool area. Noisy and unrespectful.noise at night was disgusting hardly slept,it's a shame but will have to find another hotel for future