Four Seasons

A Disappointing Honeymoon Experience at Four Seasons Limassol

My wife and I chose Four Seasons Limassol to celebrate our honeymoon. We booked this hotel expecting a truly world-class experience. Having previously stayed at Marriott and Ritz-Carlton properties, and after hearing so many positive things about Four Seasons, we were genuinely excited. Unfortunately, within the first hours of our stay, it became clear that the level of service was far below what we expected from a luxury five-star hotel.

Our first disappointment happened late at night when we asked the front desk for bottled water. Instead of receiving assistance, the receptionist, Angela, responded in a rude and unfriendly manner. It was a very disappointing way to begin what was supposed to be a special trip.

The next issue involved a simple request for an ironing board. I called the front desk three separate times and also sent a message through the hotel’s guest chat service. No one responded to the chat, and despite multiple requests, the ironing board was never delivered.

The final straw was our dinner at the restaurant on the lower ground floor. From the very beginning, the hostess, Amelina, made us feel as though we should not even be dining there because we did not have a reservation. At no point before this had anyone informed us that a reservation was required.

We were offered only two tables: one positioned right next to the water, where guests could easily get splashed, and another directly beside a loud speaker, making it impossible to have a conversation. It was obvious that guest comfort was not a priority.

The experience continued to deteriorate during dinner. Because the music was so loud, the waiters had to lean in very closely to speak to us. One of them repeatedly touched my shoulder to get my attention, which felt intrusive and inappropriate. We eventually had to ask the staff not to touch us. To make matters worse, we waited approximately 30 minutes before anyone even offered us drinks or took our order.

Throughout our stay, we rarely experienced genuine hospitality or a willingness to help. Instead of finding solutions, the staff often made us feel as though our requests were an inconvenience.

We are sincerely disappointed that this was our honeymoon experience at Four Seasons Limassol. A hotel with such a reputation should create unforgettable memories for the right reasons, not leave guests feeling frustrated and let down.

If you are considering spending €5,000 or more on a luxury five-star holiday, based on our experience, I would strongly recommend carefully considering other options before choosing this hotel.

Rooms very clean and confy. Chill location.

The hotel is modern, exceptionally well maintained, and thoughtfully designed. The rooms are spacious, bright, and finished to a high standard, while the beautifully kept grounds create a genuine sense of relaxation from the moment you arrive. The amount of greenery throughout the resort is remarkable, and the standard of landscaping is among the best we have seen. The stunning koi pond is a real hidden gem and one of the property's greatest treasures, adding a unique sense of tranquillity and charm.

The culinary experience was a highlight of our stay. The daily rotation of the buffet menus provided excellent variety and consistently high quality, while the Greek evening was both memorable and thoroughly enjoyable. The pool areas, gardens and beach facilities are all excellent and maintained to a very high standard. The Kids Club is also well organized and offers a great range of activities for children.

What truly distinguishes this resort, however, is the quality of the service. The staff are professional, attentive, warm, and genuinely welcoming. Their approach creates a rare feeling of being truly cared for throughout the entire stay. We would like to express our heartfelt gratitude to the Head Baker and Pastry Chef, whose exceptional care and attention to our daughter’s food allergies went far beyond what we would normally expect. We would also like to extend our sincere thanks to Greg, who leads the beach team, for all his helpful recommendations, local tips, and outstanding care throughout our stay. His professionalism, friendliness, and genuine hospitality made a lasting impression.

Overall, everything feels polished, seamless, and carefully considered. Without question, this is one of the best family resorts we have visited in recent years, and we would gladly return. Highly recommended.