Hilton Imperial

The location is excellent, very easy to get around. The decor also very impressive. Breakfast options very good and my daughter enjoyed cooling down in the hotel pool.

Service, for us, was a bit mixed. It started very strongly but it is obvious, particularly at breakfast time that certain nationalities receive more attention. Either because they are more demanding naturally and so staff pay more attention or they tip more?

Room cleaning was good apart from one day when we came back to the room and the tip had been taken but the room had not been cleaned. Maybe someone other than the cleaner took the tip and she didn’t then make it back to the room to clean before we came back.

Beach towels are readily available, you simply need to ask at reception.

We had a 3rd bed added to the room, in my opinion it was too a little too small for the age (which we’d given on booking) so a little disappointing.

Spent 3 days at this hotel, starting with the pros. You really can’t beat this location, it’s about a 2 minute walk to Old town (pile gate). We really appreciated this during the heat wave when it was just too hot to stay outside. We were able to do an activity and then go back to rest at the hotel since it was so close.

The room we had was very large for European standards which I really enjoyed. The view from room 228 overlooked the roof of the next building. From the corners you could see the city walls and the ocean in the distance but your immediate view was the roof, not ideal. Other things I noticed about the room, it did have a few scuffs on the floors and walls. Could use some TLC. The other issue I had about the room was that even setting it at the coldest 17c it would not go lower than 19c (at best) brought this to the hotels attention and they said that was purposeful.

I’d give the service a 3 out of 5. The staff members I directly spoke to at the front desk were fine. But we walked past the front desk several times and most of the time there was no one manning the desk or the doors. The times I did see someone at the desk, no greeting or acknowledgement while passing. One specific incident I wasn’t a fan of was when we asked the bar for some hot water. While he ultimately gave us the hot water he had made a comment that it’s available in the room with the kettle. He should’ve been mindful that some people do not prefer to use the kettle in the room especially with the horror stories posted on social media at other hotels.

Overall, I’d give this hotel a 3.8/5 (4 stars since I can’t deduct). While the location is absolutely perfect, at $600 a night the service was lacking in addition to the issues with the room.