Radisson Blu Resort and Spa

⭐ 1 out of 5 stars

My husband and I booked three nights at the Radisson Blu Split back in May for October 4–7, as part of our trip celebrating our 41st wedding anniversary. We were traveling with family members who also had reservations at the hotel. The difference was that they booked directly with Radisson, while we booked through American Express Travel.

On October 1, we received a welcome email from Radisson, followed later that day by a cancellation notice from American Express. Since no one else in our group had received a cancellation notice and Radisson had just sent us a welcome email, we assumed there had been a mistake.

When we arrived on October 4, we were told our reservation had been canceled due to government restrictions and security concerns surrounding a political summit. Yet everyone else in our group still had their rooms. Why was ours the only reservation canceled?

At first, Radisson blamed American Express, but after looking into it further, we were led to believe Radisson had made the decision to cancel.

We dealt with Lea, whom we were told was the acting manager. When we returned to the front desk a short time later, another employee offered to get the manager, only to come back and tell us she was in a meeting. We never received any meaningful assistance from management.

With the political summit and a major soccer match taking place, hotels were extremely difficult to find. We managed to secure two nights at Hotel More, but for our third and final night, we had to stay with family. My husband and I ended up sleeping in separate rooms. Not exactly how we planned to celebrate our anniversary!

What bothered us most was the lack of concern or willingness to help. We had booked five months in advance, and no one at Radisson made any effort to help us find another place to stay.

I understand that unexpected situations happen, but how a hotel handles them says a lot about its customer service.

Very disappointed with Radisson Blu Split. We expected much better, especially from a hotel with this reputation.

My advice to anyone considering staying here: Think twice before booking at the Radisson Blu Split. A confirmed reservation didn't mean much in our case, and when things went wrong, we were left to figure it out on our own.

We stayed for 5 nights and it is truly a wonderful hotel with a beautiful spa, breakfast is really lovely with plenty of selection. The bar food is also very good. The staff are wonderful. But !!! There is a building site in front of the hotel and the banging starts around 7:30 am and goes on ALL DAY. We had one day of respite, Sunday ! Else it’s very very noisy and hard to relax on the wonderful balcony. If you are on the on the lower floors you will also be sitting on your balcony looking STRAIGHT at the building and the builders ! So this is FAR From Ideal when on vacation. So while I recommend the hotel, the facilities, the location and the food and spa, I dont recommend the noise. So best avoided until the building is complete and that will be a year or more by the looks of it, still at foundation level now. What a pity because we loved the hotel and the location and the views.

I didn’t care for this hotel. The location was farther from the harbor than I thought, not walkable. Not much around it, abandoned building next door. Our suite had beautiful sea views but the layout was awkward. Open concept so just a glass door around the toilet yielding zero privacy. Huge closets taking up valuable real estate. Could have been done much better with an enclosed bathroom. Definitely a one and done experience.