Bay Gardens Hotel

It was my second time staying at the Bay Gardens,my experience at Bay Gardens was absolutely amazing, and I would rate it a 10/10. It was my 45th birthday.The General Manager along with her team was very welcoming, professional, and made sure everything was well taken care of throughout my stay. I also want to give special recognition to Terry, the bartender, who provided excellent service and was friendly, attentive, and enjoyable to interact with. Overall, the staff at breakfast and dinner staff at the restaurants not forget the front desk agents made my experience memorable, the house keeper who did my room, the food I will give it 💯. They did so much more, to call out the Hotel is very nice clean and beautiful looking to go back soon and I would definitely be recommending Bay Gardens to others.The biggest thank you to the General manager and her amazing team.

The hotel is a 2 star at best. It’s very run down and requires a major refurbishment. It remains in the 90s when it was built.

In August they still had New Year 2026 decorations up.

Staff are definitely hit and miss. Some are super friendly and some were truly miserable and bordering rude. There were only 2 that stood out. Salissa was one of them who is a Bell Hop that I ran to when I found a lizard in my room. She kindly came to my room and got rid of it and the other was Maureen. Those 2 are single handedly saving the customer service in this hotel. Both lovely members of staff.

The room was a standard king and was shabby, basic and dated. A positive is AC worked well however the negatives outweighed this. There was a gap under the door and to the right above the door which invited insects. I did what I could by covering it with a towel at night but this did not help me during the day when I was out. There were ants on the counter top where the fridge was so I could not store any food items there. The shower handle was broken. The water pressure in both the shower and hand basin taps were so bad that a shower took 3 times longer as it took ages to wash all the soap off.

As a vegan I chose to do bed and breakfast as I wasn’t confident that there would be any vegan options if I chose to do all inclusive. There wasn’t. Though I had a couple of conversations with some staff members they couldn’t quite seem to understand that Gluten Free does not automatically mean vegan and that vegetarian is not the same as vegan. The staff did not know allergen information such as whether there were milk or eggs in the breads or baked items and some seemed annoyed that I was asking so much questions, so by day 2 I stopped asking questions and just accepted that its my choice to be vegan. I ended up going to the supermarket and buying my own bread and butter to have toast in the mornings. When the same staff then saw me with my own bread and butter they seemed shocked and asked if I didn’t like the bread they had. This shows that the previous conversations I had with them regarding the said bread was not even taken seriously or remembered. The breakfast options for vegans were limited to fruit, salad and baked beans really. So if you are vegan/plant based this hotel is not for you.

I chose this hotel because this is where my family were staying and after seeing previous reviews and pictures it would never have been my first choice. I had hoped that it would have been better than the reviews. It wasn’t. I definitely would not stay here again.

As I had a night flight I went to reception to enquire about late check out. In the middle of telling me the options the member of staff answered the phone and began helping the person on the phone while I was standing there. No apology. Just mid sentence answers the phone and left me standing there. I ended up walking away because I cannot tolerate poor manners. To be honest her rudeness saved me from paying an extra 60 USD for this hostel. I appreciate that working in Customer Service isn’t easy but if you cannot manage the basics then a job in customer service is not for you.

This was my first visit to St Lucia and I really wish my first experience was not at this hotel. The only real positive is the location. It’s in a very good location and has hourly shuttles to their sister hotel and beach. Sunbeds are included which also a plus. However, if you’re looking for something a bit more luxurious with friendlier staff, try a different hotel because Bay Gardens Hotel is not where politeness and luxury reside. For the first time on holiday I could not wait to leave.