Royalton Grenada Resort and Spa

First off I would say that the staff at the Royalton Greneda was a huge credit to our two week stay. Check in was quick, pleasant and was well explained by warm and welcoming staff. The room was good, functional and in fairly good state of cleanliness. Disappointingly though was that there was three of us yet the room’s bathroom had been prepared for two people; which meant I had to call housekeeping to request missing items - surely you would think that a process would be in place to ensure that rooms are properly prepared according to the number of guests that will be using the facility.

As mentioned above the staff were exceptional - warm, pleasant and always willing to stop whatever they were doing to address any of your requests; and importantly usually with a smile. Notably unlike a number of other resorts we’ve stayed around the world, staff would always greet you, say hi, good morning - acknowledging you as they passed you: outstanding.

Disappointingly though, just the once, finding that my wife and daughter (who had gone ahead of me) had been seated somewhere that I did not feel comfortable with, I approached the host and asked to be reseated. She did not acknowledge me, utter a word and just went ahead into the restaurant. Not sure if I was supposed to follow her I did, and was seated, again without a single word been uttered or even eye contact made to acknowledge my request - absolutely infuriating.

Unlike a number of other reviews the bar staff were excellent; served quickly, and wandering staff attentive to offer refills. Once again though one exception. My 17 year old daughter who had a light blue wrist band, with us adults wearing a dark blue wristband was served a rum punch, which she ordered. I have to ask why was she given a different coloured wristband to us, what is its purpose??? Here in the UK you can be sacked if you serve / sell alcohol to a minor especially if you made no attempt to check that person’s age; and trust me my daughter is not one of the young persons who look a lot older than they are. Again I have to ask what is the purpose of the different coloured wristbands.

Food was a mixed bag: the buffet repetitive and often bland,; the Italian very nice, tiny portions though; the Indian very far from authentic - the nan bread very doughy and curry sauces thin almost watery; the French again nice but limited choices. The lady who made our omelettes was an absolute star. She (undercover boss) I would have immediately given her $50,000 and an immediate promotion- unfortunately I did not get her name.

All in all, still a lovely, stunning resort. Generally an excellent service with the odd exceptions and staff to be proud of.

Avoid this place our honeymoon of three weeks was ruined