Royalton Grenada Resort and Spa

This has been my third time staying at Royalton Grenada. I stayed there from Oct 4-11. It was not as busy the first part of the week but by Friday it got busier. The staff was exceptionally friendly to name a few Cheryl (front), John and Javonne(bell hops), Dahilann and Rachel(buffet servers) and Danielle and Xavier(vibe team). Plenty of food options at the buffet. If you didn’t like the food you are way too picky. Our room was cleaned everyday leaving us towels and face cloths and our fridge was fully stocked everyday. I don’t understand why people write bad reviews, my vacation was very relaxing and the staff worked the best they could every day. I will definitely go back again. People need to be more positive instead of being so negative.

The resort was fine, however there is a LOT of room for improvement! The resort was probably at 35% occupancy and it still took three days to bring a second wine glass for our complimentary bottle of wine. We were delayed getting into our room because a supervisor had to inspect it. I don’t know how it passed. No second wine glass, it’s a couples anniversary trip seems obvious you’d need two glasses. We asked front desk for another wine glass and white wine instead of red. Never happened so we left a note under the single wine glass with $5. That worked. No coffee or coffee cups. Who knows when or if they ever clean the coffee pot, so we did it. Minimal towels. As the trip progressed we never received coffee cups. We asked housekeeping and were told they didn’t have any. They didn’t replenish the coffee or the creamer. We were without hand towels for two days. The housekeeping needs a lot of work. The entire stay a contact lens was stuck on the bathroom trashcan that we didn’t feel the need to touch. If they can’t do the general things during low occupancy, I cannot imagine how it is when they are full.

The Italian restaurant was bland. We looked at the menu online as instructed. When we got to the restaurant it was not the same menu as online. Disappointing. The catch of the day was Molly, most tough piece of fish ever; the mushroom risotto was ok. The main buffet was mediocre at best, although the girls at the omelette station were always very pleasant.

On a positive note upon arrival everyone seemed happy, but we don’t know what happened. Possibly they realized we aren’t the “new” guests anymore and they can see the annoyance in people’s eyes so they avoid being kind.

In the cafe, the servers seemed annoyed to have to come out of the back room and well, serve us; no smile, no thank you, just bitter. So. No tip. Some of the bartenders were the same way. Are you all forced into these jobs? If not, try to be pleasant.

The ocean was great. A lot of comments that you needed water shoes, we didn’t experience that. It’s rocky in some areas but not awful.

Survey day on Friday morning; No waiting for drinks at breakfast and a lot friendlier service. Coincidence???

We don’t have this resort on our list to come back to visit. I will be very leery of visiting another Royalton property if this is their standard of service. It just seems so simple but they missed the mark considerably. The beach was never cleaned there were glasses and garbage in the same spots (not the trash cans) every day. Someone lost their hairnet and it laid in the same spot the entire time we were there. There is just no accountability for people to do their jobs.

Something positive: Shonnalee at the beach bar was fantastic. Tamya at the French restaurant was the hardest worker on the property.