Rixos Radamis Sharm El Sheikh

Brilliant service from Abdelmonem from the Veranda restaurant, always remembering our order and always so welcoming! Very happy

Honest real-time review from Rixos Radamis (Part 1: Premium brand contrasts). To be continued...

We are traveling as a company of three couples, staying in the first-line building (room 23221). The first few days have left us with very mixed feelings. For a brand of Rixos' scale, there are too many logistical failures and cost-cutting on service.

1. Check-in and Reception: A staff lottery and logistical failure

We arrived early and were at the hotel by 10:00 AM. Initially, the reception desk worked efficiently and our rooms were ready early. But that's where the customer orientation ended. After receiving our room cards, we spent another hour and a half waiting just to be driven to our rooms. Meanwhile, the bellboys and drivers just lazily wandered around, faking a busy workflow and completely ignoring us (4 more couples were waiting). The welcome was very slow. The reception itself is a lottery. We were lucky to meet Natalia. She is an incredibly welcoming, friendly girl who helped us reserve everything. However, her predecessor (a local female employee) couldn’t do anything at all and just shrugged her shoulders. 2. Room, Cleaning, and Territory: A solid 5 out of 5 The hotel area is huge, incredibly beautiful, and well-designed. Our first-line room is just massive, clean, and tidy, with a great view. Special thanks to the cleaning team. The guys clean at a very high level and always leave cool, funny towel sculptures. Everything is also great by the pools. There are plenty of pools, and free sunbeds are always available. The beach boys work fast. 3. Main Disappointment — Food at "Sapphire" Restaurant For a hotel of this class, the main restaurant of our building is a real tragedy. The choice of food is worse than in a cheap factory canteen. In the mornings, yogurts are frozen solid blocks of ice. The only decent breakfast options are a standard omelet and a couple of sausages. The coffee is very mediocre. Later, we started having breakfast near the Blue Planet zone — it's slightly better there, but still very basic for Rixos. 4. Paid Bungalows with Jacuzzi: Expensive, but worth it We rented a beach bungalow with a jacuzzi (No. 6) on the first line. The day was fantastic. The location is excellent, with a beautiful view and a cozy private beach. The service started rough: the beach boy looked indifferent, but our friendly attitude infected him, and he changed 180 degrees, becoming extremely welcoming. Again, big thanks to manager Natalia, who organized everything perfectly. 5. "Mongal" A La Carte Restaurant: Culinary shame and throwing forks This was the worst dining experience in a long time. The grill chef proudly called a 1-cm thick piece of meat a "steak" and asked for the preferred doneness, despite cooking it over an open flame rather than charcoal. In the end, everyone received a piece of rubbery, dry "meat-like" substance with an equally dry beef patty. The only edible thing was a small piece of chicken. The final straw was the dessert and service. For a group of 6 people, they brought just 4 tiny pieces of sweet paste on three small plates. A minute later, the waiter literally threw 6 forks onto our table. This rudeness was unacceptable. 6. "Kavkaz" A La Carte Restaurant: A gastronomic delight After the disastrous "Mongal," the Caucasus restaurant was a true salvation. The staff there is pure gold: incredibly friendly, reacting to requests instantly with a genuine smile. All dishes were delicious, professionally prepared, and beautifully served. We spent a wonderful evening. 7. Bars, Alcohol, and the Service Paradox between zones The drink situation near the sea and pools in the Radamis Beach zone is a nightmare. Most bartenders have broken coffee machines. We could only get a simple Aperol cocktail at the third bar we tried because the first two ran out of ingredients. At the 24/7 bar, there is an outright scam: they poured some liquid that tasted like Amaretto from a Courvoisier VS bottle. After an argument, the bartender finally brought the proper alcohol. At the same time, the service in the Blue Planet zone is miles ahead of Radamis Beach. The staff there is helpful, coffee machines work everywhere, and a coffee shop with delicious coffee is open (while the exact same coffee shop in our Radamis zone is closed). It's very strange that the more expensive zone has almost no service. 8. Beach and Animation The entrance to the sea is rocky, so water shoes are mandatory. A reef stretches along the entire shore, which blocks the waves perfectly, making the swimming area near the beach very calm and shallow. In the evening, you can only party near the main stage strictly after the animation shows (they play monotonous "boom-boom-boom" music). The animation itself is a solid 7 out of 10 for Egypt.

We hope the management will take immediate steps to improve the service quality. Our vacation continues, with a few more days ahead. To be continued...