Solymar Naama Bay

Staff are the best bit, mostly all very friendly and accomodating. Not so much the reception staff. Poor area dirty and needs a revamp Rooms arent cleaned properly, toilet was stained inside and on the seat and very old fashioned room which doesn't normally bother me but the towel art was fantastic but seems they spend more time on this than cleaning the rooms. Food absolutely horrendous, only 1 or 2 maximum meats per meal and often fish which i wont eat abroad. No chips or kids food you have to ask for chips to be cooked. You get a 'special' meal in your stay which the manager makes out he's doing you a favour but everyone gets it. Not really worth it. We got ill on the last day and it lasted 8 days. Cant be sure what caused it though. No snack bar. Late breakfast snacks at 11am which is stale pastries from the morning. Afternoon snacks of burgers at 3.30pm. Not too bad. Bar area upstairs with no atmosphere or background music. Entertainment area just seats no tables and in a line like a prison and have to go all the way through reception for a drink. Cocktails horrendous. Don't really cater for the english. Lots of Russians who were rude to us. Lifeguards get tips from people and save lots of beds for people. No beds left after 8am. Not allowed in the pool before 9am even though temperature is nearly 40 degrees. If you try and move the beds to face the sun they shout over at you. Felt like a prison. Hated every minute couldn't wait to get home. Was looking for flights after 5 days and we arent fussy people. We ended up in narma bay most nights for food and drinks as we couldn't find anything to eat most days. Cost us a fortune but worth it for some entertainment. Never again jaz neo. Sorry

I travel often to Sharm El Sheikh and try different hotels.

I was a little disappointed all round. The rooms are dated, there is 1 smallish pool and often no chance to get a sunbed. Unfortunately we did not have hot water and took them 2 days to work out it was switched off.

The staff are amazing, from the pool guides, bar persons and reception staff. The room cleaners always said good morning.

The food is very typical always fresh salad and a multitude of hot dishes. Lots of fish but I am not an eater of fish in a foreign country. Several rice dishes. They did have French Fries but on the day I tried, they were cooked golden, clean oil, but cold so could not eat them. Various soups which were always lovely.

The staff in the restaurant were outstanding. The Manager was always on the floor and would come and chat. As days went on, they knew exactly what drinks we wanted. I did give some feedback to the Manager and he invited to suggest a meal. My partner asked for Chicken and I jokingly asked for Fillet Steak. To our surprise, we had a lovely cooked Chicken is a Wine sauce and my Fillet Steak in Pepper Sauce.

15 to 20 min walk to Naama Bay area for all the shops, restaurants and pubs

I was traveling there with my wife for a long weekend along with some friends to attend a sports event.

The pro(s):

The housekeeping and restaurant staff (not the receptionists) are super friendly and cooperative with limited resources they have. They would do anything to make you happy.

The cons:

When we got there, my room was upgraded to a “superior family room”, supposedly their best room. Yet this room, I would consider very basic, the mattress and the pillows were very uncomfortable. There are electricity outlets near or around the bed. You would have to unplug the side lamps to charge your phone. Small television screen, probably 32-inch, which I didn’t mind because the room wasn’t that big, about 10 channels with very distorted picture in a few of them, but who watches TV anyways.

The air conditioner would stop cooling in the middle of the night. I had to wake up to turn it off and on again in order to start cooling again. The air condition in one of my friend’s room completely broke down one night and they had to move him twice to different rooms to find one with working A/C before they give him his original room after fixing the A/C.

There was no coffee machine, they had a water boiler with very cheap-quality instant coffee (only decaf!) and tea. Their hotel brand glass-bottled water taste was weird and I think it was a reason why we all got sick on the second day, I asked the housekeeping to get us regular bottled water instead of the hotel brand water, but he said they didn’t have any so I had to buy water from outside the hotel and on the next day I called the reception to complain about the quality of the water and they sent me bottled water with the same who said there is regular bottled water earlier.

The beach: The hotel is not beachfront which I already knew because I’m familiar with the area and the city, yet there is no mention of whether or not we would have beach access on any of the booking websites or the hotel website, I had to call before making reservations. Anyways there is a shuttle bus that took us to and from a small private beach shared with 18 other hotels. The bus was small, it took 15 people at a time. Some people were always left behind at the beach to wait for the next shuttle. The beach was in an area where taxis and ride-sharing cars had no access. So you’ll have to wait for the shuttle or walk 15 minutes in the sun to find a taxi.

Their buffet breakfast and especially the dinner were very limited in options and the quality wasn’t that good. The dessert and fruit options were the worst.

The bathroom was very poor as well. No shower gel or shampoo, only liquid soap on the sink and in the ultra-small shower.

Add to that I was expecting a visitor, my brother who was staying in the adjacent hotel, same brand, Jaz Fayrouz,but he was stopped by security claiming he is not allowed to wait in the lobby and had to wait outside, disregarding that he is visiting a resident in the hotel.